The Fog Munnar (Resort & Spa)

We had a nice 2 night stay. Although this is an old property and need some upgrade. Location was superb with good views of mountains. Staffs were courteous and welcoming. Spa was not very enjoyable as not up to standard. Facial was terrible. Better to go for outside ayurveda experience.

I'm writing this review for the food at the Fog resort. We had been to Munnar and stayed at The Vibe resort which was fantastic. after a few days, we just went to fog resort for dinner which is located right across the vibe. the waiters in the restaurant were very unprofessional and inexperienced. they were not equipped to handle even a normal situation. There was no F&B manger on that day and no one to supervise the restaurant operations. We had found a cockroach in our chicken tikka and there was no senior waiter to even raise our complaint with. all the junior waiters started panicking when we showed them the cockroach. it was a bitter experience at fog and we regret to have gone there for food even for ONE MEAL. please avoid going there if possible

The hotel is set with a beautiful view overlooking the valley from the restaurant terrace. The staff were fantastic - very friendly and attentive. The dinner was delicious and very good value for money - of note they don’t have an alcohol licence. The breakfast buffet was good too. Our only suggestions for improvement would be that (a) the restaurant felt like it lacked ambience, particularly due to the bright lighting, and (b) the bedrooms were noisy due to the echoey hallway, noise from the restaurant, and noise from the games room.

Lovely hotel (one if the best we stayed in on our tour), very attentive staff, food was delicious and they showed my husband what he could eat as he is gluten intolerant. View from balcony was amazing and made our stay memorable. The swimming pool was welcome after a busy day sightseeing

The staff here are very friendly and accommodating, which we appreciated. However, we did encounter a few issues during our stay. In the morning, there was no hot water for showers, and unfortunately, they were unable to resolve the issue. Additionally, the sheets on our bed were stained. When I called the front desk to request new ones, they sent someone to handle it, but he arrived without any replacement sheets. He then inspected the stain closely, making us feel uncomfortable as if we were responsible for it. When I asked if he was actually going to bring clean sheets, he reluctantly called someone to provide them, and they were eventually changed. As for the buffet, it offered a decent variety of options, though the hot items were cold. I would not stay here again.

Rooms are comfortable with amazing views. Staff are very welcoming and 7 of them will try to answer 1 question. Toilet paper dispenser and quality is awful. Restaurant needs much improvement from staff who speak proper English to food being more appetising. Service is extremely slow and staff are not trained to serve foreign visitors. Lots of potential for improvement. Location is amazing with excellent views. Definitely not a 5 star, more like 3 star.