Zephyr Ifrane

外觀大氣，房間太小了

If I could give 0 stars I would. The hotel does not reflect the quality of a 4 stars hotel. The staff is uninterested and the manager is borderline rude. The room was dusty and the carpets were dirty. I found loose hair on the floor. The TV service partly worked. No room service I was given a room with said ‘veranda’ on the first floor (rez de chaussé) where the glassdoors didnt close. Whats the point of having a room key? They provided no slippers so I was using my sneakers the whole time. I needed a glass and i asked everyone from the hotel room service to the manager, they say okey but the glass cup never arrived. Waste of money.

Arrived after noon. Check in went normal and we got our door card. We booked 2 weeks before a suit for three. An employee borded us right after to tell us that the suit is for 2 persons not 3. We try to explain to her that our booking confirmation specifies 3 persons. She proposes reimbursement and cancellation as the hostel is fully booked., we politely declined. We then proceed to our suit . Right afterwards, the manager calls the laundry room employee calling us names “a..holes” . Shocked and angry, we still decide to sleep ( because we were tired after more than 200 miles of travel in overheated road). In the evening and the day after we try to get hold of the manager to explain her/his behavior but to no avail. The hostel is not worth it for more than two days as there is not much to do in the vicinity (neither the city). The pool is small and closes at 17h30. The while region suffers from poor infrastructure and negligence