The Sojourner by Genesis

First day chek in no safe working,even after the gm checked the room.complained to reception but no resolution. Second time I checked in,room fine and safe working but asked for a room move due to not feeling OK in the room Second rooms Che ked into.no safe working. Maintenance brought another safe,bu could not install it because they could not remove the broken one Kept my personal belongings in my suitcase Long story short 1,000 us dollars was taken from my room Today being almost 72 hours later still waiting for answers No safekeeping facilities at reception, no cctv coverage as I asked for PLEASE Avoid ACTUAL PROPERTY Pool tiles broke off in the pool Rooms needs renovations Breakfast poor Overall staff needs training and the gmmust sit up urgently The guest service,personal safety and security of guests are pooor

Thanks to fedinard the housekeeping floor supervisor for rendering Excellence service to me doing my stay at your hotel sojourner by Genesis, I love the way he communicated to me doing my stay, Also thanks to David the room steward for always cleaning my room very well and neat, I love to come to this hotel again and again, Good location, Good views, clean rooms, neat environment, I enjoyed my stay.....