Relax Inn

First the positives: the location is very beautiful, the rooms are spacious, comfortable and clean, and the staff are friendly. I was able to order dinner at the restaurant which was tasty. The location is also safe. Cons: this BnB serves as a wedding venue (which is exquisite); however, the BnB should not allow private individuals to book a room if there is a wedding going on. I chose this BnB to be close to the airport but didn’t get a wink of sleep as the wedding party carried on into the early hours and the rooms were not soundproof at all. I especially booked this BnB as it advertised that it had an airport shuttle. However, I was disappointed to learn that actually the BnB itself does not do this - they call a shuttle service which charges a ridiculous R600 for a 20 minute ride to the airport!

This is an older hotel, with Akzo large suites Werth balconies / or Sea views. Just a short drive from beaches and popular Ballito activities. The staff were welcoming and very friendly, while ensuring all my requests were taken care of . The indian cuisine served at the "Dine inn" restaurant is authentic and very delicious! Expect issues With water & electricity- these are issues common for the area and not caused by the hotel or the staff.

Faith is an asset. Polite. Warm and cordial. Helpful. Lovely person to have at your Frontline.

Shocking The hotel is not nearly as nice as it looks in the pictures. I would definitely not go back. The standard of the so-called premium apartment is absolutely shocking. The place has holes in the walls, light sockets not in properly, electics very dodgy , im surprised we didn't get an electric shock, the lights would go on and off. The painting standards looked like a 5 year old had done it, as you can see in the photos. The so called restaurant had very limited menu and its not the sort of place you would enjoy. There was only one restaurant in walking distance so not many alternatives. I was offered a small refund for the poor service , but they have not honoured that.

Booked for a one night stay at what looked like a lovely place on the internet but it was not to be. It turned out to be a South African version of 'Faulty Towers'. The room given to us had a faulty TV and the bedside lamps did not work, this was reported to reception, who turned out to be kitchen staff doubling up as the receptionist. The issue was attended to by a chef doubling up as house maintenance. Needless to say the problem was not sorted out and we were moved to another room. The room was lovely and I believe was the 'honeymoon suite'. We settled in and we thought that we were sorted, but alas, an hour later, we were told that the room was booked by the 'owner' for one of his friends and we were then moved a second time to another room! What a fiasco! More items were found not to work or broken in the third room but we left it at that and left the next morning, not brave enough to try breakfast, and putting the bad experience behind us. We will never return to the Relax Inn!