Hotel Mercedes

We had a great stay. Loved the Beautiful private beach and restaurant, which has a lot of vibe and great food. Also enjoyed the deck and pool area, there are lots of places to relax and have a drink. great staff and breakfast. The hotel is also well located.

For the amount of money they charge. the service must be top notch. My family and I felt that they were not a customer-oriented hotel. Small things turned into big headaches. * WIFI did not work on my bedroom when I called the front desk to complain, they told me that I should work from the lobby and that the internet was poor in my room. * We were in Ilhabela for a wedding party and 9AM (on a SUNDAY) on the day after the wedding, we were woken up by the staff for room service. They placed us on the farthest room in the complex in the middle of a construction zone. We were disturbed my the sound of a drill one morning as well due to the construction. * All remote controls did not have batteries. We had to physically go to the lobby and request batteries. Staff had a bowl with a bunch of used batteries and I had to "fish" for the "good" batteries. Staff was not friendly. * They pull a scam to charge R$5 reais per 1 beach towel. The hotel should just increase the daily rate by R$5 and make sure that you threat your customer with more than 1 towel per guest per day. We go there to relax and not worry about such "small" things. We had a boat tour and when we can back, after a all day event, we could not get a fresh towel to enjoy the pool for the rest of the day. Staff was very rude, inflexible, and gave my family a huge headache charging USD $4 for 4 towels. At the end, I fought very hard and fees were voided. For someone on vacation, this is totally not necessary. * Breakfast buffet was nothing much different than an average hotel. Again, for the price, I would expect much more.

Tivemos uma ótima estadia no Mercedes, os funcionários são atenciosos e gentis, limpeza impecável, quarto confortável e lindo. O hotel é fiel às propagandas, tudo que vendem realmente é real, não tivemos nenhuma surpresa desagradável. Amamos e retornaremos em breve!

Sem palavras para descrever o nosso sentimento, fiz o pedido de casamento para minha noiva no píer do hotel e foi simplesmente incrível, tivemos todo apoio e descrição da equipe do hotel, para que a surpresa fosse perfeita, me ajudaram desde a pré reserva até o checkout. Amamos todos os detalhes do hotel, excelente qualidade nas acomodações, refeições, praia privativa e sem falar do atendimento espetacular. Com toda certeza iremos voltar.

Extremamente confortável, lindo, no meio da natureza com piscina de frente ao mar e tb com águas naturais luxuoso. Voltaremos mais vezes! Café da manhã com muitas opções, atendimento impecável e todos muito educados, o restaurante na frente facilita tudo e vc nem quer sair do hotel

Simplesmente maravilhoso! Os funcionários são muito simpáticos, sala de jogos, a vista linda, as piscinas naturais divinas… não tenho palavras! O Paulo garçom do restaurante super prestativo. Enfim, perfeito para família…………………………