Merve Sun Hotel & Spa

Otelin yaninda ayrı bir binaya yerleştik. Otele giriş için oda temiz olmadığından dolayı 1 saat bekletildik. Sadece 15:00'te check-in yapıldı. Yatak çok sert. Oda temizliği iyidir, ancak nadiren temizlenir. Pencereler sokağa bakıyordu, bu yüzden geceye kadar müzik dinledik ve uyuyamadık. Klima ayarlı değil, üşüttük. Yatak yok, diken üzerinde uyuyorsunuz. Sırtımız ağrımaya başladı. Hiç bu kadar sert yatak görmemiştim. Havuz cok kirli Otelde animasyon yok. Akşamları müzik çalar. Bize lacard yemeği vermediler, sabah gelip akşam sipariş vermelerine rağmen bir hafta önceden kayıt olmamız gerektiğini söylediler. Sahil kum ama denizde devasa kayalar var, dikkatli olun. Yemek leri vasat , tatlı lar da cesit yok ancak seçim harika değil. Şef her zaman restoranda, turistlere her zaman ki gibi ayri muamele yapılıyor.

Everything was great at the hotel. The manager at the reception, Hasan, will help u with everything and make sure you have the best holiday! All the staff was very very friendly and nice! The animation team , Hasan and Eda is an awesome touch to the hotel’s program so u can spent an amazing evening at the hotel. Every night it’s a different event! The food , drinks, snacks at the restaurant and the beach was great too! I 100% recommend!! Looking forward to book again!

Highly Recommend this hotel!! I read quite a few bad reviews, was quite worried due to them all but when we arrived there was not 1 bad thing about any of it! To start off the receptionist was lovely! We didn’t get his name but he seemed to have been there every night/early morning he was so so welcoming and respectful!! He took our suitcases to our rooms, made sure we liked the rooms and then left straight after, he never refused to ask if we needed anything and always said hello & asked how are are when walking by the main desk! Secondly the bartender Orhan was also lovely, he always offered us drinks, it got to the point we didn’t need to say a word and he would still bring us a drink over, he’s so funny and always had a laugh with us, he’s only there on a night time as far as I know. Thirdly the food was delicious, quite repetitive but it was enjoyable, there wasn’t much British food either, the desserts were lovely also, the chefs and other staff in the restaurant were also nice, they always served with a smile. The soups were always different and also really really nice! Lastly the rooms, pool, play park, Entertainment & Shops. Rooms: They were nice and always cleaned by the cleaners who were also really sweet, they left lovely little gestures on the bed with towels. The AC worked perfectly! The shower was one of the best I’ve had when abroad & the rest of the room was great! We had water in our fridge on arrival and enough space for our suitcases & clothes. It also has a kettle, tea, coffee and sugar & the balcony has a little place where you can hang any of your wet laundry. Pool: The pool was lovely! Not one bit of dirt around or in it, the indoor pool is only open during winter though which is understandable. The kids loved the slides and even myself and a couple other adults enjoyed them, they were switched on and off at certain times before and after food. Play Park: The kids loved the play park, there was nothing wrong with it, it was perfect for the little ones, it has 2 swings, 2 slides, 1 big sea saw and 2 separate ones which again the kids loved. Entertainment: The Entertainment was great especially for the kids, the guy who runs the entertainment was okay he was a little bit rude but he was great when it came to the kids entertainment. Shops: The shops below and around the hotel were good, they didn’t shout at you much or bother you, they had some good things in them and not far of a walk either. A little bit further down the street is a supermarket which is great prices especially if you’re wanting to take some things back with you to your room.

Very bad and rude service, the porter bang the wall with his wrist when he didn’t get a tip and started to talk angrily in his language. They barely speak English and are focused on German tourists only, we couldn’t communicate with a receptionist who was rude and refused to give us a clean towels, all the trips and information are in a German language too. It’s not nice to discriminate other nationalities! They are money oriented even though we had all inclusive we were still asked to tip everyone and everywhere, even a barman to get a cocktail or a van driver after paying our travel tickets anyway! The only one nice person was a cleaner lady and she deserved for a nice tip, nobody else. We usually wait till the end of our trip to tip who deserves to be tipped and this is a good way as you can see theirs true behaviour. We will never be back there again-even though a beautiful seaside, surrounding and a tasty food, people just made an awful experience for me and my husband. Stay away if you can!

can say that the whole experience was very unpleasant. from the moment I arrived at the hotel at 11 to 12 at night - the boy/gentleman at the reception was very irresponsible in doing the job properly. we were a group of 27 people, we had 8 family rooms and 3 double rooms and a single room. the booking was created 3 months ago. after I arrived at the hotel, the gentleman who didn't want to say his name (they seem a little taller than me) on April 25, it was at night. He kept us at the reception until 3:30 in the morning because he could not calculate and follow the steps to be able to make the reservations and give us the room key. she was very messy, irresponsible to do her job, very bad English. he spoke very badly, yelled several times at us... it was a very unpleasant experience. the next day everything was resolved with the manager Hasan who listened, explained and solved the check-in - but to sit at the reception and wait after a 5 hour flight and then an hour from the airport seems like too much. reception was poor on the short man's shift (on the other shifts the tall man was perfect and the lady/miss was cool). I ate the same food every day, I would say 1 star - sometimes the same food from lunch to dinner/ or maybe they cooked the same food but it didn't taste good sometimes. some food ok. The waitress , if you offered them money, they served you very nice and smiles if not, don't even bother to smile , sometimes if you asked them for something, they answered back I don’t have time and leave. sometimes the food wasn't enough, if they ran out of food, they didn’t replace. the rooms are clean and spacious, comfortable beds, air conditioning, bathroom ok - it could be better if they are renovated - the shower cabin in room 4309 is not very well maintained. my room, for example, was never cleaned, other colleagues were clean, other rooms were not. Clean towels but they don't change them on time or they take them away and then they don't bring them back, they said they don't have clean ones until the next day from reception The pool is clean, the sunbeds are clean, the bar is ok, sometimes too crowded but ok, the drinks are not very quality but ok. the activities were 10 out of 10 amazing time fun. beautiful beach - not very clean but ok. the food at the beach is ok - sometimes better than at the restaurant. I will not recommend the hotel very bad , bad behaviour from staff and not English speaking. 2 out of 20 people

Terrible horrible hotel avoid at all cost very very bad food horrible entertainment nothing for the children cater for germans only room very bad on a really noisy road AVOID at all cost stay away !!! Staff really rude don’t speak English stay away!!!!