Spa Hotel Terme

Where to start?? This hotel is probably one of the worst hotels I have ever stayed in. On arrival, our room was shocking. Twin bedroom had a very strong smell of smoke, was tiny, walls badly marked and bathroom dirty. Bed linen was clean, but the bedspread on top was old and featured many cigarette burns. No shower screen and shower curtain was not big enough. I managed after some discussion to arrange a room swap. 2nd room was marginally better however the bathroom was very dirty. The shower screen was rusty, and the tiles were terribly marked. The bottom of the bathroom door displayed water damage. The wall fixed hairdryer would not blow out a candle, never mind dry hair. No kettle. The safe was not secured to the furniture!! Rooms were serviced daily, but all this entailed was 1 bin being emptied and towels changed. We were here for 1 week!! The food in this hotel is quite frankly awful. Cold, bland, and repetitive. There is no toaster at breakfast and rude, unhelpful staff. Despite having dinner included, we were forced to eat out every night at additional expense. Cockroaches are common sight in this establishment! The bar closes randomly even when filled with customers. Despite no smoking signs across the hotel, people disregard these and smoke freely. All our clothes were polluted by this smell. One member of staff who tried his very best to assist us was Ermin. He was the only member of staff who looked to be helpful and friendly. I would not recommend this hotel.

I had an absolutely horrible experience . Everything was a disaster from start to finish. The staff were rude, unprofessional, and completely unhelpful. I paid for 7 days in advance, but after encountering multiple issues, I requested a refund. They assured me it was refundable and promised to send it, but never followed through. To make matters worse, I believe I was robbed during my stay. It's clear that they don’t care about their guests at all. I will never return, and I strongly advise others to avoid this hotel at all costs. Ahmed

Do not trust this place! You and your family can get physically abused on their premises and not only will staff not intervene/call police, but they will give false statements to the police. Extortionately priced for what is poor and outdated services. Getting pestered to pay in advance, and not being provided a refund if leaving early due to the mistreatment. A place of low morals. Enjoy your "success" while you can, because in the end when Justice is served you will surely regret it.

BEWARE HORRIBLE PLACE !!!!! I saw a red dot flashing in me looked like a camera. Everything in the rooms was very old and smelly. Staff were rude and disrespectful. Terrible customer service staff ignore and be rude to customers. Wouldn’t refund my money I got scammed RIP OFF!!!!

Terrible place, rude people, trashyard fr , do not visit this place , terribly unhygienic dirty and shameless rude people, the gym is trash too, everyone is mean. The rooms are dirty, flies are everywhere, washroom is horrible. Search a good place somewhere else, never come here.

We were really looking forward to a relaxing family vacation at Terme Spa Hotel, but unfortunately, it was a huge letdown. From the moment we arrived, things started to go downhill. First off, the check-in process was chaotic, with staff member lacking basic manners. When we finally got to our room, it was far from the luxury we were expecting. The room smelled musty, and the decor looked outdated and worn out. The bathroom had a few issues — there was mold around the shower, and the towels were frayed. As for the spa itself, it was overcrowded and nothing like the peaceful retreat we had imagined. The pool area was dirty, making it impossible to unwind. There was also a lack of proper supervision around the children’s area, which led to a lot of chaotic and unsafe moments. The hot tubs were constantly filled with children jumping in and out, which totally ruined the calming atmosphere. The staff didn’t seem to care much about the guests either. Whenever we approached them with questions or concerns, they were unhelpful or just outright rude. We also noticed that certain amenities, like the family-friendly activities and kids' club, were either closed or lacked proper management. i have also noticed how differently the non Bosnians were treated and it was horrible.