Gästanvändare
16 juni 2025
Our experience at this hotel was extremely disappointing and fell far below expectations, especially given the brand and price point. The service was consistently poor across the board. During dinner at the hotel restaurant, we had to ask multiple times just to get water and other basic items—only to be ignored for most of the meal. Housekeeping was also a problem. Our room was not made up in the morning, and we had to request service twice before anything was done. We specifically asked for the beds to be separated, which they said would be handled, but when we returned later that night, nothing had been done. Instead of resting after a long day, we had to wait again for someone to come and fix it. Poolside service was nonexistent. No one came around to take drink orders, and when we approached the bar ourselves (despite the pool being nearly empty), the bartender complained that she was too busy to serve us—this was for just three glasses. To top it off, when we inquired about adding an extra room, the quoted price was nearly €2,000 higher than what we later found listed directly on their website. This felt dishonest and left a bitter final impression. Overall, the lack of professionalism, attentiveness, and basic hospitality made this a terrible experience. I would not recommend staying here.
Översätt