Best Western Independence Kansas City

I liked the ease of getting to the hotel and the cleanliness The breakfast was cold most mornings and needed to be microwaved to be hot. When I went to check-in I was told they tried to call me as my card was declined. I corrected the problem and they ran my card with no problem. The problem I have is no one called and when I made the reservation I told them i would pay in person. When I got home I found a bill in my inbox. I have found Best Western to be a reliable hotel chain but after this I don't know if I can stay there. I also am not happy about the $100.00 surcharge.

Unhappy. Check in was slow and not very informative. The room was set to 80 when we got in and it was extremely warm. Parking was horrible. It is a small parking lot and and we had to park over top of the curb and landscape just to have a spot and get things from our vehicle. The back door was was not latching so anything and anyone could come in. Breakfast in the morning was very crammed for space. The food selection was very minimal. Not much out there with a line of people waiting. There was no one at the front desk the entire time we were down for breakfast to talk to about our stay. The key card return box was set on top and that was it.

Good place to stay! The front desk clerk was wonderful. Very personable. We never did get housekeeping to come and replenish towels. We had to grab them ourselves.

Great stay in Missouri Our stay was great. The front desk clerk, Katie, was very friendly and professional. The housekeeping staff was also very friendly. The room smelled fresh and clean.

Just Passing Thru This was a quick overnight stay for us. Our room was nice, but the bathroom door was broken and we couldn’t close it. It had a nice pool but it was very very cold. The breakfast was good with a little variety. I would recommend this hotel for a quick stay.

Great fit Overall was very nice. There was an issue with their system, saying that they had a room available that was not available in return. They upgraded us to a suite for the inconvenience. Then the system malfunctioned again at one in the morning, causing someone to try to enter our room. This was corrected quickly and did not happen again. Everyone was welcoming and nice. Pool was well maintained and good for leisure, even though it only went to 4 feet deep breakfast was adequate with a decent amount of options. Great option for anyone looking to be 10 to 20 minutes away from arrowhead or coffin Stadium 30 minutes from downtown.