Gästanvändare
17 oktober 2023
I must start with the condo was great. Everything was nice, clean, and clearly recently updated. One of the kids enjoyed the pool, though it was too cold in October for the rest of us. We also were out and about during the day, so we didn't really utilize many of the activities at the resort. My one big complaint- and it could've been disastrous. We arrived after the main office closed. Shouldn't have been a big deal- there was a lock box with instructions on how to get your keys out. The combination was supposed to be the last four digits of your phone number. It wasn't. And the emergency number didn't work. I left several messages on the main answering machine, none of which were ever returned. Fortunately, we flagged a car down, and it happened to be an employee who was kind enough to come into the office and get our keys for us. I regret I didn't get her name, but she has our gratitude. The next day when I went in to return our paperwork, the young man who actually made the mistake only made excuses for why it wasn't his fault, telling me I should've called the emergency number if I had a problem. I proudly showed him the dozen times I had called it the night before, getting a message that the phone was out of order. At this point, the kind lady who helped us the night before stepped in and prevented him from coming up with more excuses why this was all my fault by vowing to check on why the emergency number didn't work. So it all ended well, but that young man is the reason our stay didn't warrant a five star review.
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