Holiday Inn INDIANAPOLIS - AIRPORT AREA N by IHG

1) NOT 24-HOUR SHUTTLE SERVICE! We booked this Holiday Inn Indianapolis Airport Hotel specifically because it had 24-hour airport shuttle service. However, when we arrived at Midnight, we learned they don't have any service between Midnight and 4:15 am. Since our flight was at 5:30 am this was too late to wait for it, so we had to pay $20 to Uber to get to the airport 10 minutes away! It feels like bait and switch. Also, since this was a non-cancellable rate, we had no choice but to stay her for the 3 hours or so before we needed to head to the airport. 2) The first room we were given turned out to be already occupied. So, we returned to the front desk, was told this had been an issue by another customer booking rooms without entering them into their electronic system. So, she went to check other possible rooms, and the next one was also already occupied! The 3rd one she tried was available and that's the one we used. 3) The 2 elevators are only intermittently working the last 2 days we learned and we nearly were stuck in one which would go up to the 2nd floor but return to the 1st floor without opening or jerking a little up and then reopening. Another guest told us the other one the day before also acted like that. 4) The light switch o n one end table was broken so light was not usable. 5) The show a QR Code in the elevator as well as on a cardboard sign in the room to let them know of "Complement or Concern Please Scan below." However, when scanned an error message says: "This QR Code has been deactivated for some reason." So, unable to reach management to let them know concurrently about all of these issues above. 6) While the hotel inside as well as our room seemed very modern and up to date, these several service issues are very surprising and unexpected for an IHG Holiday Inn property in which a couple of their tag lines is "The best surprise is no surprise" and "Relax, it's Holiday Inn."

Welcoming staff and a comfy lace to stay.

Absolutely the worst hotel to stay in. Check-in started with being assigned a room that someone else was already in. Upon walking in with my family, we walked in on someone in the shower. Returned to the front desk and was given another room on the 4th floor. This is 4 pm (check-in time 3 pm) for reference. Upon arriving in this room, the cleaning staff was just starting the service. Returned to the front desk a 3rd time, with baggage fyi. Assigned another room and finally got settled. The A/C was lackluster and barely worked. An elevator would not go to the 4th floor and was routinely getting customers stuck. It was never shut down and taken out of service. The next morning the breakfast was 20 minutes late and the staff were rude about it. Upon checking out, I requested a partial refund or compensation. I was told they could not do anything and the manager would reach out. As of the time of review, it is the business well after lunch and no contact has been made... I can deal with hiccups and mistakes but this horrible service all around.

Nothing special, just a clean room in a good location to the airport. Nothing to do with kids, but no complaint. We just needed two beds... FREE airport shuttle is plus

Very friendly front desk staff, good value and perfect location for travel!

Hotel is close to IND airport.

Good stay, comfortable beds and the staff was excellent

fair enough

This was the best hotel stay I've had in years. Highly recommend!