Gästanvändare
26 juli 2024
Everything was fine, we checked in and the girl at the reception was nice. We got to our room and was clean and everything neat. We decided to use the pool and asked a lady in the laundry room if we can have towels to use at the pool. She handed us the towels, chairs by the pool were really hot so we put the towels over the chairs and sat down. One towel got a stain from the chair. At checkout, this other receptionist told us that in order to get our deposit back she needed to inspect the room, no problem, since we were aware that nothing was broken or missing. She come back ann told us that she will charged us $10 dollars for the stain on the towel, like, seriously??? It's not like the stain will stay on the towel after being washed with all that bleach and hot water that they used for all of their linens. After I told her that was ridiculous and the stain will go out after washing it, she went back to talk to someone and then go to the front and gave us the deposit back like if she was going to pay for the towel herself.
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