Hartford House

Most exquisite experience. The food is fantastic, the service is excellent and the facilities sophisticated.

Sorry to break a string of 5 stars BUT although the food is still excellent and the staff delightful the hotel itself is at a crucial point. It has had a great reputation but just feels that it is at a crucial point. Everything superficially looks good. A beautiful garden unit needs someone to take hold of it as it’s showing signs of getting out of control as lacks attention to detail in weeding , pruning etc. similarly lilies in the bar were wilting but nobody noticed. At least three of the bedrooms were short of hot water. Maybe fine with just a shower but no good if you want a bath. Still don’t know what happened when I asked for the bill as it was double the correct amount. Everybody charming but it needs a string and well informed person to run it with an eye for detail. I will go back and hope that they can get back to where they were

I visited Hartford House with my partner for our year-end vacation but also to celebrate a birthday. Reaching the property is not a problem, but the roads leading there are not in the best shape, so its best to take caution and avoid driving at night. But that shouldn't deter you. Hartford House is beautiful and once you arrive you won't want to leave. The team is super friendly, so courteous and take note of the smallest details. Our room, aptly named Mbulelo, was a dream to be in - the team didn't even mind serving us our meals in the room too. The splash pool is amazing to unwind at (make sure you order some of their cocktails to enjoy there too). Chef Justin also went beyond to ensure we had our favourite off-menu requests prepared to perfection. I can't wait to come back. Hopefully for longer next time.