First Group Midlands Saddle and Trout

Location is beautiful but that is it. So so disappointed. Bed was not even made on arrival. All cutlery and crockery are mismatched. Curtains do not close proberly Restaurant closed at 16h00 on a Sunday.Mirrors and tiles in the bathroom broken Overall housekeeping is really not up to standard. No lights at the braai area

On the 9th August to 12 August 2024 me and my friends visited Midlands Saddle. Huuu what a wonderful and enjoyable trip. From the gate to the receptionist the staff were very nice. At the receptionist we met Songezo, a very polite, calm and down to earth guy. We were group of 8, not knowing that we were suppose to call the resort to inform them about our group, our rooms were far from each other but with the help of Songezo he manage to put us close to each other. thank you very much Mr, you really make our stay to be a memorable one. We also met Dhayniska, an Indian lady with a heart of gold. She offered herself to take us photos with her own beautiful phone and show us some of the beautiful place around the resort. Rooms were very clean and neat. thank you very much Midlands Saddle, surely I will encourage other friends and family to visit your resort.

Very comfortable bed and lovely bedding.large en suite with spa bath.large lounge area with large tv.good size outdoor space with great countryside views. Facilities include an outdoor swimming pool, mini crazy golf,bowls,and small games room.restaurant and bar pleasant with reasonable priced good food and drinks.farm animals in fields within property.horse riding can be booked.

On Saturday 3/9/22, Myself and My wife booked to spend the night at Saddle & Trout, when we arrived we were greeted politely by the reception staff and given our room keys etc. We arrived at your unit - no 26B and from outside we could already hear the loud noise of screaming children. As we entered the unit, we realized that the unit were inter leading units with very poorly sound proofed doors and that the screaming was actually our neighbours children. The noise was now inside our unit. It was NOT a dull background noise, we could hear every word they were saying as well as the intense high pitched screaming of little children!!!! No where on the website does it mention inter leading units or a TOTAL lack of privacy, and after a long day one just wants peace, quiet and scerenity… or at least expects it when looking at what is portrayed on your website. We did a U turn and went straight back to reception and asked for a refund, they phoned the manager and he said I should wait for him as he will come discuss the matter it with me. 15 minutes later I was still waiting for him! I asked reception to pls call him again which they did, 5 mins later he arrived. I explained the situation and he advised that he would not refund my money but rather give me a credit note which I definitely didn’t want, he stood infront of me trying to intimidate me and after a while he said he would speak to the accounts on Monday and sort it out. He promised to call me first thing on Monday morning. I’m still waiting for the call and have left multiple messages for him to call me which have gone unanswered. As I drove out a child was riding his scooter in the parking lot and nearly got run over by me - it’s like a crèche with no controls!! I really don’t appreciate some young guy who is supposed to be managing a resort to treat me like this.

On a scale of 0-5 with 5 being excellent: Cleanliness: 2 Manager interaction: 1 Restaurant food quality: 4 Restaurant Management: 1 Location: 5 Chalet Setup: 4 Activities available: 4 Staff interaction: 4 The chalets were spacious yet not cleaned well (sheets weren't changed on arrival, floors and outside furniture were very dusty). A deep clean is needed. Could definitely do with a revamp but I think expected for a 3 star place. The food was good at the restaurant but it's poorly run as it's usually understaffed and items (eg: Still water) aren't available. The Sunday breakfast took over an hour to get to us. The managers are mostly unheard and unseen. My single interaction with one was unhelpful and discourteous. Activities available are good for families but need to be paid for (eg: Foosball, adventure golf, table tennis). The lady who ran the games made the stay bearable as she was courteous, patient and kind. Overall the stay was disappointing and I wont be back unless there are major leadership changes.

I was here as a Day visitor only. Staff are super friendly, units are immaculate (had a quick tour) Plenty of activities for mum, dad & kids. Restaurant & bar service was awesome. Food was tasty & reasonably priced. Horse riding, spa, pool, games