Best Western Ivy Hill Hotel

Superb staff

Not impressed to be honest with this hotel. Originally called to book a room using a best western voucher which was purchased for me. Staff originally wouldn’t accept it but said they would call me back the following day to confirm, this didn’t happen so I called head office who were extremely disappointed that the hotel didn’t know the process they then booked me a room and told me not to worry and the hotel would accept it and that they would touch base with them and explain what needed to be done. I then called the hotel to let them know the booking had been made but no answer called 3/4 times no answer finally got through to some one who said they were not part of the main team and some one would call me back again no call back. Turned up for my stay smooth check in process voucher accepted. Rooms were average not luxurious as stated. Breakfast was the worst I’ve ever had sausages were raw, bacon had bones in it? How is this even possible? hash browns a soggy mess as if they had been steamed! raised this with the restaurant to be told it’s only a few items and they have checked the rest and there ok! Outrageous All in all a bad experience and the voucher in my view was wasted.

We recently held our wedding ceremony and reception at Ivy Hill Hotel and words cannot adequately express how wonderful it was! The grounds are stunning and a photographer’s dream! So many locations that provide the perfect backdrop. The interior rooms are tasteful and elegant and can be adapted to any number of guests. The Ivy Suite and Ingatestone Room had extra little decorative touches that we had not asked for but were welcome additions. The canapes and dinner were truly scrumptious and temptingly presented; everyone commented on how delicious it was. The staff at Ivy Hill, without exception, are faultless. They provided an excellent service from the time we booked until the day itself and should be congratulated. We would like to give special mention to Charlotte, our initial contact, with whom we shared many emails. She was efficient and extremely helpful, keeping us updated on all aspects of the planning process. Jeremy put himself out in many ways and is a credit to you. That brings us to Libby – what a star she is! She contributed a great deal towards making our wedding so happy and joyful but in an unobtrusive way. Every wedding needs a Libby! From the time we first met her Libby provided invaluable advice and suggestions and we felt safe knowing she would be looking after us. There were so many guiding and thoughtful moments that are too numerous to list. Thank you Libby. All in all, if you are considering a wedding venue, think no further than Ivy Hill.