We literally had the worst experience here. The pictures make the place look beautiful - the architecture, the grounds, the fountains, the spacious rooms and the enticing photos of well plated gourmet cuisine. It’s all a sham. Rooms are not clean and have a underlying musty smell to them. TV works, and then doesn’t. Door Key is old-fashioned, and while it is very romantic, it also doesn’t work very well. Nespresso machine gives an elite feeling to the room, but is frustrating to use. Both staff members we spoke to knew of the problems and blamed the age of the building, and various managers for them. Food is mediocre and extremely overpriced. The quality also varies greatly between meals and dishes. Breakfast buffet is good only in the first 20 minutes, after which it is cold, gloopy and does not get refilled. Cannot rely on quality of the food or the side dishes. We all have different standards and tastes, but cold food, and congealed sauces seem to be below most expectations. Finally, the “fitness centre” and “business centre” are a joke. Printer and desktop don’t work, and there are 2 machines in the fitness centre with some old looking free weights lying around. Do not waste your time or money on this joke of a hotel. Overpriced, overrated, and inconsistent service. How does CAA and Oxford Tourism even justify promoting for them?!
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