Gästanvändare
5 september 2022
We arrived to find that the room we had been given hadn’t been cleaned - the staff quickly provided another room but it was unsuitable as we had wheelchair users in our group and was too small. The staff then cleaned the original room for us and provided drinks while we waited in the lobby. Not a great thing to happen but cannot fault the readiness of the staff to remedy the situation. The staff were unfailingly polite, helpful, and apologetic for the housekeeping failings. Decent location but the weather meant we didn’t get any exploring done so not much seen on this occasion. A few takeaways in the area that were good value. Some on street parking in surrounding streets though not many spaces available, Comfortable, basic, and spotlessly clean rooms. We didn’t hear anything from other rooms while we were there unlike some reviewers. A very mixed clientele - lots of backpackers as you’d expect since it’s partly a hostel, but also families and older groups. Decent breakfast. Wasn’t cheap but fair value for Innsbruck mid summer. Would stay again.
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