The Hey Hotel

Very nice design hotel, new and spacious, but what it’s lacking is the warmness of the staff. Only the new girl working there is pretty nice, the rest of the staff has lukewarm attitude. The first room I got was nice, they gave me a double bed instead of a single bed that I booked but upon enter, there was a pair of socks hanging on the toilet door. Called the housekeeping and they removed it but also realised the room is very hot, but AC is not adjustable as it is centralised. So they gave me a fan instead. Later at night I also realised it was pretty noisy as the alfresco of the restaurant is right beneath my room. And then the toilet shower is broken. I tried calling the reception and housekeeping at 9-10pm but nobody pick up which I assumed it’s probably not 24hrs service. I bear with the broken shower. Next day morning I asked to change the room to quieter one but I need to get all my stuff out by 11am which I did. I went to the reception and told them about the broken shower, with no apologies, the guy just say ya ya, that’s an easy fix. I’m still glad they changed the room for me. But like I say still hope for a better service with the money I paid. Also not enough hanging area in the bathroom, especially when the first room I got… no hanging area at all, so can’t hang towel or clothes.

excellent location, good breakfast and comprehensive room supplies

Nice location and cozy room. I'lk choose this hotel if i could visit interlaken again.