Waverley Inn Apartments

We came down to reception and complained about our room. Blood on walls, bedroom and bathroom uncleaned. We complained about the door jam, you can see into the room from lobby and vice versa. To be told there is maintenance. You cannot give a client a key for the room at check in and then on complaint say there is maintenance. Asked for another room and raise your voice. To be given a key to another room that had feces on the floor and STILL in the toilet.

Absolutely appalling experience. This hotel completely ruined our trip to Inverness. We arrived late only to find out they had double-booked our apartment, leaving us stranded with no other options. We had to scramble and pay £700 out of pocket for a last-minute stay elsewhere. They promised us a full refund after this disaster, but four months later, we’re still fighting to get our money back. Their customer service is a nightmare—ignoring emails, dodging calls, and making endless excuses. Do not trust a word they say. Save yourself the stress, time, and money—avoid this place at all costs.

Do not book here !! Firstly booked deluxe room , received thithly cold small room 1: no hot water from sink 2: red staining on the bed not clean sheets or bedding 3: toilet thilthy black droppings on floor bk of system was mold dirty 4: no shampoo or conditioner 5: blind was of the window broken 6: doir lock won't work lock properly gap between doir and outer frame . 7: no one to meet with a key to enter mobile number in front door phoned & tex no answer eventually other guest told us 10 min walk to wavely hotel to pick key up and back 8: coffee mugs thilthy stained not washed 9: pillows were bumpy old dirty List goes on diabolical place to stay . DONT book here !

Worst Apartment I’ve Ever had the Displeasure of Staying In. A Complete Hell Hole in all Honesty. If it wasn’t for the Fact I had to Stay there for Work I would have Left the Minute I Opened the Door. The Whole Inside of the Building is Outdated and Unclean. My Room was in a Hellish State with Broken Decor, Holes in Walls, Broken Bed, Broken Shower and Was Absolutely Filthy with Dust and Bugs. Not to Mention the Walls are Paper Thin so don’t Expect to be Able to get a Night’s Sleep (I Never). This Place is a Complete Scam. The Owners Should Hang their Heads in Shame. STAY AWAY!

The accommodation was very dirty, we did not get the room we booked - instead of a Deluxe room (20 square meters) we got a 12 square meter room (A6) with a view of an inner roof covered with bird droppings, all for 600 pounds for 3 nights. Of course, we had paid for the room in advance, but we were advised that we did not need to occupy the room and that we would be refunded at some point. Everyone should stay far away!

Was shocked to read some reviews. We stayed in 2 bedroom appartment last minute after ferry at Ullapool was cancelled due to weather. 2 good sized bed rooms, 1 on suite, additional bathroom. Decent sized living/ open plan kitchen with all fixtures and kitchen equipment supplied. Great stay and very clean.