Regency Inn Iola

I came to Iola for a work conference. I called the hotel prior to arrival and was given a rate of $78 for one night. When I arrived to check-in, my credit card was charged $149. When I called to make reservations, I wasn't given a reservation number or name of the staff member, so I didn't have anything to reference. The front desk refused to adjust the rate and insisted I was getting a good deal and they were doing me a favor to get me such a nice room at short notice and throwing in breakfast for free (which I said I didn't want or need). They wouldn't adjust the charge and told me my room was very special and very nice. It was neither. It smelled horribly like smoke, didn't have a security latch on the door, and the TV didn't work. I would not recommend this hotel and will not stay there for business again.

Staff did not honor reservation made earlier in the day. They charged over double what the reservation was for. They were rude and full of excuses. The next morning at check out they even said they had the reservation but they wouldn't honor it or offer a refund!