Gästanvändare
18 september 2023
We were asked by the hotel manager when we checked in whether we wanted to cancel our *********** booking in order to pay the rest in cash minus the booking fee, which apparently would work out cheaper for us. We felt we had no choice but to do this as he said that he needed the remainder paid in cash, despite being told when booking beforehand that it could be paid on card. We were also told by the hotel manager on arrival that there is thieves on the island and to be careful to lock our door. However, strangely, when being shown around we were told that if one of us came back early we could leave the key under a rock by our hotel room, as we were only given one key. We found this to be a very odd thing to say, especially the mention of thieves, as our time spent on Ios showed us that is seemed to be a friendly small island. The rest of our stay was fine up until the second to last day, where an expensive designer perfume bottle went missing. Id like to emphasise that this perfume was kept only in one suitcase and did not leave it unless to be used by one person who owned the perfume, where it was put straight back into the suitcase. No one else entered the hotel room apart from our group (four of us) and the cleaner, who cleaned once a day. We very diligently locked the door every time we left. Unless someone else had a key, there is no chance that anyone else entered our room. Our group waited until the next day while we were checking out and all our luggage was out the room, to search the hotel room. We searched every possible place but could did not find it. We raised the issue that the perfume had evidently been stolen to the hotel manager, who tried to assure us that his cleaner would never steal and that she had worked for him for seven years. We tried to explain that this may be, but the fact was that the perfume was gone and she had been the only person apart from us who had gone into the room. The hotel manager then tried to say that they have thieves. We asked him in that case to check the cameras (of which there are many, facing our balcony and front door area). The manager then changed the subject and began asking us when this had happened- he also mentioned that we might have left the door unlocked which we assured him that we hadn’t. The same cleaner who had been cleaning our rooms was there, he then called her over and began asking her about the stolen perfume in Greek. The cleaner said he hadn’t seen it. The manager then sent the cleaner into the room to check, which we found very odd. He only said that we could go with her once she was inside the flat. She appeared twenty seconds later with the perfume, claiming to have found it ‘behind the fridge’. We would like to express the fact that there was absolutely no chance that this perfume could have found its way behind the fridge through our fault- the fridge was inside a cupboard pushed up against the wall. The pefume is large and bulky, in a glass bottle and as beforementioned-
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