Cititel Express Ipoh

I had a disappointing experience with the van shuttle. Staff said need to wait for 20 minutes for the van to arrive. So we wait until 45 minutes but still didn’t show up and no updates from the staff. At last, we had to take Grab by our own to take our car. When we arrived at the parking area, around 300 meter / 3 minutes from the main hotel, the building is closed & locked. So weird and annoyed because the staff from the main hotel (receptionist) told that the van is filling its gas nearby only. So we had to wait around 30 minutes more to wait somebody or staff to open the barrier to move out our car. We called the mainline (05-2082888) to get some help but seems like the staff just hung up when we try to explain what happened. So at last, we manage to pass by the barrier along the narrow space and manage to get out without any damage. What a bad experienced we had, ‘thank you’ Cititel Express Ipoh for your great customer service u showed. Since I'm not anybody or VVIP, I don’t expected proper resolution and communication from them. Plus, I don’t think this hotel will take this feedback seriously and improves their service because until now, they still not contact me yet after promised to.

Strategic location, within walking distance to Ipoh interesting places, and across the Ipoh Kinta Riverbank. Rooms are cleaned.

"After the renovation, the hotel looks nice and clean. The only issue is that the toilet tends to get blocked easily."