Galeria Plaza Irapuato

They are under staffed. Too long of a wait at the restaurant. I requested a bottle of water that was never brought to my room.

Friendly and Attentive We had breakfast here twice and it was buffet style it was very good a lot of options. The very next day when we came to breakfast again they remembered I drank tea and not coffee and automatically brought it. Little details like this are so much appreciated. All staff was very friendly and attentive. The hotel was very clean and the gym was nicely kept. We did spend time at the pool and drinks were brought to us. We ordered Pina coladas Also had dinner and the shrimp cocktail was soo good. I had them make me a Dirty Martini and it was strong but good just how I like it. The only feedback I would give is the towels were a little rough. Would love to stay here again and take advantage of the spa next time.

Property overall just ok . Do not offer simple amenities such as coffee.water you have to buy and i think the worse part is a smell of sewer which is very bad in lobby and on different floors , i notice in previous reviews its has been reported Not corrected

The property was very nice and had good amenities but there weren't very many places around there to eat other than at the hotel.

The amenities make up for the distance to any points of interest in the city. Great customer service, attentive and dedicated staff to make your stay a pleasure. Food is excellent.

I like how it feels like a luxurious sanctuary. The more we stay there the more we're impressed with how committed the staff are.