Irvine Riverside Guesthouse by Paymán Club

Nice room comfy bed good value for money nice toom

At least it was clean, so no problem there. I do have an issue when management companies ask for additional checks, asking for info and ID after booking through online agents. I'm a host so understand but it was a hassle as both me and my friend had to do it. Easy to find and access. Parking on the road was easy. Otherwise it was all just cheap and tired. Rooms smelt of smoking, mattress tired. But all was clean with cotton sheets and we were arriving late, leaving early so OK.

Only cleaning,that was done during our stay was what we did ourselves,never saw anyone from day one the room hadnt been hoovered until we did it.shower tray soaks bathroom floor as it leaks badly

Property was dirty and untidy. Room not ready and neither was alternative room that was offered. Had to argue for a refund.

I don’t recommend £89 a night is criminal. My TV didn’t work, the bed nearly sunk into the floor when I sat on it and the place just doesn’t look nice. £40 a night and I’d say there would be less to complain about.

It was in the middle of renovation (in high season) the reception was a mess, in my room the floor was not cleaned properly and it was missing a light bulb in one light, the main light switch was well concealed behind a curtain behind the wardrobe and took some finding. Access to my room was from a path open to the street and the means of locking it unfamiliar so the first day I had to leave it open. When I eventually saw the helpful room service lady, who was there for three hours every day so I had to make sure of being back at that time, she showed me how to lock the door, saying English people always had problems, so it is a system only familiar in Scotland. A written explanation would have been very helpful. The whole place was self-service (check-in was through instruction by e-mail with a code for opening a keybox) and had an air of neglect. I made a couple of calls to the phone number posted at reception and one of the people I had difficulty understanding and did not call back as I requested. The hotel is a bit outside the main town though there are a number of bus routes. I would recommend not keeping it on your list.