Candlewood Suites DFW Airport North – Irving

My mother and father in law stayed here with us before our flight out. We’ve stayed here a few times. Good location near the airport.

The rooms are mediocre. Very basic and the staff was horrible. I called the hotel THIRTY mins after I checked out because I left my jacket. I got the run arounds the claim no one found it. I know fact that my jacket was left in room 306. I asked for them to pull the cameras because of how important the jacket was to me, my deceased grandfather gave it to me. The manager and staff act like they didn’t care. They would not question the staff and fact claimed that they don’t keep the route of the cleaning staff takes so they have no idea who cleaned the room. They had no care and now I’m left without something that’s very important to me. Someone stole my jacket and it’s very unfortunate and hurtful.

Our stay was good. The only problem we had was getting the shuttle - the person who answered the phone to assistance was not helpful. The shuttle took 45 minutes to arrive. After we got to the hotel, everything went smoothly except that they charged us the full rate a second time. I am working with trip.com now to resolve the matter. The hotel itself was very clean and comfortable. Photo of the shop attached to help others find what they are looking for.

Newly updated, clean room, comfortable stay! Near to the airport. Free coffee in the lobby Booked for the complimentary airport shuttle, but it would have been nice to know that it does not operate 24 hours. I ended up paying an Uber $25 to catch my 5 am departure from DFW (-_-)

Spacious Rooms + Laundry/Dryer Facilities

Excellent hotel. Only complaint was that it took them nearly 45 min to pick me up from the airport after telling me it’d be 10 minutes. Other than that excellent.