Hotel Regina Palace Terme

Could be excellent hotel as perfect position and has style but poor management makes it average. No internet in bedroom Lovely sea and wide views from superior room. Filthy shower next to thermal pool. Reported but still like it two days later. Management informed but did nothing about it. Very knowledgeable and helpful receptionist called Giovanni- should be manager. Tide mark all around the thermal pool which spoils what could be a wonderful place. Breakfast staff never explained breakfast etiquette and it was hard to get their attention though fine once you did. They seem more interested in filling up the water jugs than in helping clients. Orange juice was some weird cheap flavoured water. Omelettes were good. Had lunch around pool and that was excellent so breakfast could easily be improved. No internet in bedroom. Reported but again management ignored. Lovely pool area but recliners not perfectly cleaned - end of season grubby look. Staff at pool were every kind. Pampered us which we liked. No soap in pool toilet and urine smell. No sign of cleaning. Bedroom was lovely and great views from Superior room. Room was cleaned. AC did not work -pumped out air but not cold! Could be a brilliant hotel with effective management. I shall visit next year as location is perfect for elderly couple like us and I hope for improvement.

The location is excellent, 10 minutes feom the beach and 2 minutes from the main/shopping streat. The receptionist was kind and helped us. We asked for an iron and it wasn’t available for 2 days. They steamed our clothes for free :) The swimming pool looked nice but wearing a cap was mendatory which was unpleasent because 30°, so we skipped the swimming pool.

The plus points: The hotel is ideally located. I had a spacious room and a very comfortable bed. The towels were fluffy and soft. The minus points: We arrived in a group and check-in was very slow. The furnishings in the room were very dated. The bathroom was in need of renovation - the shower cubicle was tiny with signs of mould and the showerhead was not adjustable. A shelf for toiletries would have been welcome, too. I got a few bad mosquito bites during the night. I was concerned not to find any fire instructions in the room. Breakfast was fresh and plentiful - there was an abundance of pastries and cake, but I would have appreciated a larger choice of fruit and cereals. We had an evening meal at the hotel one evening; compared with the meals we had at other establishments during our stay in Ischia, it was just OK. My room was not cleaned on one day and nobody seemed particularly bothered in Reception when I reported it. Unfortunately I cannot review the Wellness facility as I didn't have time to visit it.