Beatriz Costa & Spa

we arrived at around midnight and was offered a cold meal, however we had already eaten at the airport. would definitely say that they are under staff but the staff are over worked. the location was perfect with a short walk into the town. the hotel stated that there was 3 restaurants however we only saw one in which the food was reparative and usually luke warm. The entertainment was good with a range of different shows. We was quite disappointed on the last day of our holiday as we had checked out of our room at 12pm and put our bag in the luggage room, we went down to the pool and then got changed ready for the airport. we then tried to go for dinner in which we was told was not included in the last day of our holiday even though we didn’t get dinner on the first day either due to a late arrival. i’ve never known a hotel to do this before.

Sewage. Ok stay avoid room 117 otherwise you'll have constant sewage smells changed room but took a day out of our adventure. Had to wait until 1500 the next day to check out and in again. Which literally took a day out of our holiday. Rooms very clean. Food excellent.

Large Hotel (can have up to 900 guests) Large rooms most with private balconies, sea or pool views. Basic drinks and food but good value on AI. In quiet area of quiet resort. Spa needs refurbishment and is due to close soon for that. Better for mature couples or families that don't want lots of late night entertainment options

Hotel lobby etc is nice, but the rooms are dated and a very poor standard with furniture almost falling apart, and first and dust everywhere. You have to pay for kettle, cups, tea/coffee in the room, as well as basics such as a safe. The only positive is the amazing staff who are very kind, informative and want to help

The place was amazing and the decor was fantastic!!

We are genuinely puzzled by some very harsh negative reviews. Yes, the hotel could do with some TLC but it needs to be compared to its Canarian competitors in the same price range. And there we find it good value. We again found it clean enough, bedding and towels changed regularly and with plenty to eat, Large rooms with private balconies nearly all with Sea/Pool views. We had a few maintenance issues, all of which were resolved quickly with the longest taking 48 hours. Food included roast joints, many species of fish, stroganoff, lots of salads, fruit etc. Being mid Atlantic, we would particularly encourage people to try all the varieties of fish even if you have never heard of them. Cost a fortune in UK. Admittedly they are not so good at chips. The staff are friendly and helpful, almost family. Sometimes though they are very busy, there can be 800 guests all wanting breakfast at the same time. They cater to guests from all over Europe so not all the staff are English fluent. Pick quieter times and double check they do understand your English. We tend to use a lot of cliches, idioms and sometimes say “can you” when we mean “will you”. Noise pretty much goes by 11.30pm although the Ents team will get louder as the older winter crowd are replaced by the summer families. Yes, the Spa needs some work but closing it would be a big impact on the guests for that month. Unlike mainland hotels, this hotel is nearly full all year round. And a shout out to Ellis