Hotel Mousai Cancun Adults Only - All Inclusive

I had a fantastic experience staying at Hotel Mousai . From the moment I arrived, the staff was welcoming and attentive, making check-in smooth and stress-free. The room was spotless, spacious, and well-appointed with everything I needed, including a very comfortable bed, modern bathroom and incredible balcony with outstanding views of the ocean and resort. What really stood out was the staff's commitment to hospitality – always ready to help with a smile. Amanda, Eva and Ricardo were incredibly kind, helpful and friendly! I would absolutely stay here again and highly recommend it to anyone visiting Puerto Vallarta.

My honest thoughts on Hotel Mousai Cancun.. It's basically an arm of the Garza Blanca.. It's physically attached to the Garza Blanca. Most of your restaurants & main pool will be at Garza Blanca. Our room was beautiful with a great view. If you're looking for a true Adults Only experience this would Not be a great option. I've never seen so many kids than at Garza Blanca swim up pool..I wonder what it would be like during high season?.. After check-in we were approached immediately by our "Personal Concierge" regarding a special welcome breakfast the next morning aka Time share presentation.. I wasn't expecting it as we paid a good amount for our trip. We were tired & just had a day of travel. It's hard to give this hotel a separate review because the Garza is where you will likely spend most of your time. The Mousai rooftop pool is beautiful but doesn't have shade & is typically too windy to open umbrellas. The Mousai has one exclusive ala cart restaurant where many times we were the only customers. The staff at both hotels are very nice.. Stand outs for me was my chair butler at Garza Blanca (Marco), so attentive. The liquor at both Hotels is top shelf..Food at the Chinese restaurant (Garza) was excellent.

The hotel service was top tire. Best all inclusive I’ve ever been to. The restaurants were amazing. Our butler Carlos went above and beyond to complete all our requests, would request him if possible. All the waiters were amazing but ones that went above and beyond was Alfonzo at Noi, Abi at rooftop, Richard at hiroshi, Miguel at DOA, Jose bartender in the lobby and concierge Yumi. Jose would make his drinks with pure passion and talk to you every step of the way and answer well your questions.

Stayed in Hotel Mousai located in Cancun. The room was very clean and modern. Had a view of the ocean and a private Jacuzzi. Hotel Mousai is connected to Garza Blanca and Villa de Palmar. So plenty of restaurants to choose from. The waiters are were great to check up to make sure if you needed refills or want dessert.

From the moment we arrived everyone was super sweet and made sure we needed absolutely everything. We loved everything about this resort. From the beach, pool, rooms, workers. Abishair made our last day super memorable and took care of us and even though as able to accommodate stuff with the chef.

We enjoyed our stay. The property is beautiful and gives you many options from beach to pools. The food was very good. The staff is outstanding. They made every effort to ensure we had a great time. Would highly recommend and will certainly be back.