Atelier Playa Mujeres- Adults Only - All Inclusive Resort recensioner

This is one of the worst hotel experiences I’ve ever had. I woke up to a mouse in my bed. It even scratched my head while I was asleep and left droppings all over the pillow. It was absolutely disgusting and completely unacceptable for a hotel charging over $700 a night. When I reported it, the staff’s response was beyond disappointing. All they offered was an upgrade for a future stay—like I’d ever come back after this nightmare! They tried to excuse it by saying the hotel is in a jungle, but that’s no reason for failing basic hygiene and pest control. This whole incident ruined my vacation. I couldn’t relax, I couldn’t enjoy anything—I spent the rest of the trip feeling anxious and disgusted. Absolutely unacceptable for a hotel that markets itself as a luxury destination. Save yourself the trouble and stay somewhere else. And if you do stay here, be warned: you might end up sharing your bed with a mouse.

Great food and amenities. Best to book for someone looking for all inclusive but not wanting to sacrifice on food quality.

Good food and amenities, we came back a few days later for a second stay after our travel plans changed. Mixed service across the hotel, sometimes good but sometime very bad, really depends on the individual helping you. Good drinks and cocktails. This hotel will not help you arrange taxis from the airport they told us this was not a service they offer...

We come here for our honeymoon. however this is most terrible experience ever. cons: * They are still doing construction like start from 8am to 6pm. it's so noisy when you want to spend time at room. They are lots restaurant are closed because of construction. * I hate sale person trying to introduce INSPIRA plan. After you clear say no. he still keeping talking. I can handle for half hour tour. However we spend one and half hour with that sales person at very first day. So annoying. * They ring bell when you turn on no service light. Which is not make sense at all. you don't get daily housekeeping service. * water quality is bad. both of us get skin allergy. Pros: * most of food are taste good. However my husband get food poisoning after ate a burger at swimming pool. Rest of restaurant are taste fine. Especially Takeshi. * front desk service is fine. Overall, we are sosososos disappoint for our stay. !!!

最好訂個好一點的房型 別住3號樓。離哪裡都很遠 走路走的累死了。吃的真的不錯。服務也很好。

設施：設施很好 衞生：衞生做的很到位，沒有臟的地方。 環境：風景很好 服務：非常到位

非常愉快的一次旅行，各方麪條件都不錯。酒店乾淨整潔，房間大，吃的東西品種多，口味也不錯。就是聖誕期間價格高了一些。

老婆非常滿意的一次度假體驗，餐食，設施，服務都可以給到滿分，唯一缺點的話就是酒店所處的海景位置欠佳，但本身就是衝著玩酒店來的，在坎昆酒店區這家的性價比算是很高了

食事、サービス、清潔度と全てが最高でした。

24小時的room service就能打滿分，一天能吃5 6頓。躺平首選！

服務很好，遇到的小哥也很熱情 房間設施都很全，電視一開始用不了 叫了客房十幾分鍾就修好了 沙灘有分會員，想要好位置得早點去佔

海灘非常乾淨，海很清澈很藍，酒店有很多活動可以參加，服務也很好，唯一不足的就是房間很潮，而且下完大雨房間還漏了很多水

不是所有房型room service都能24小時，這點確實減分了…..人是真的多，房間很密集。泳池不太乾淨，但是吃的在全包酒店裡算還ok的。

房間設施完備衞生，地理位置優越環境好，餐食非常好吃，服務到位，很滿意哦。