Planet Hollywood Cancun Resort

We enjoyed our stay at the resort, the rooms were nice however there was some dust in the room. There are many restaurants to choose from and the food was good. The shows were fine. I’ll come back again.

Kevin was very nice at the baseball cage. He was patient, enthousiasm and made sure we were in security and in position before he let the ball goes. Thank you Kevin! Nice setup with soft ball. Even the kids were not scary to play. Can’t wait to play again

The staff and venue us excellent, especially Karina from planet play, making sure we are happy everyday. Daytime activities and entertainment is very good for all ages. All the restaurants all good and plenty of choice. Lots of sports activities to do

Itai and Luis made our trip extra special and took great care of my group while we were on vacation for a bachelorette party! They went above and beyond to help make sure things were taken care of quickly when needing assistance at the resort. Shout out to Itai and Luis!

***DO NOT GO HERE*** I TRAVELED WITH MY 16YR OLD DAUGHTER FOR HER BIRTHDAY AND OUR ROOM AND HOW THE STAFF TREATED US ENDED UP A DISASTER! BLACK MOLD IN THE SHOWER...ON THE SHOWER NOZZLE...ON THE LAMP IN THE CORNERS OF THE ROOM AS WELL I ASKED REPEATEDLY FOR HOTEL STAFF TO SWITCH OUR ROOM AND WAS TOLD "WE CAN FIX YOUR PROBLEMS IN YOUR ROOM AND IF WE DONT THEN WE'LL SE ABOUT SWITCHING YOUR ROOM" BLACK MOLD TRIGGERS MY DAUGHTERS ASTHMA SO SHE WOUKD NOT SHOWER AT ALL WHICH IS SAD! IF U EVER SEE TRANSPORTATION INCLUDED ON YOUR RESERVATION DONT BELIEVE IT BECAUSE ONCE YOU TRY TO BOOK WITH THE TRANSPORTATION SERVICE THAT PLANET HOLLYWOOD SAYS IS THERE PROVIDER THEY WILL TELL U SOMETHING DIFFERENT I ENDED UP PAYING OUT OF POCKET FOR SOMETHING THAT WAS ADVERTISED AS INCLUDED! WORST RESORT STAY IVE EVER ENCOUNTERED! AND UPON MY DEPARTURE THEY DIDNT WANT TO DO ANYTHING TO ACCOMMODATE MY STAY BESIDES 40,000 in MARRIOTT BONVOY POINTS (i didnt even book through marriott) AND $100 FOR THEIR ONSITE GIFT SHOP.MIND YOU THEY OFFERED NE THIS THE NIGHT BEFORE I WAS SCHEDULED TO LEAVE AND THE GIFT SHOP WAS CLOSED. NEVER AGAIN!

We had a fantastic vacation at PH. We had a group of 19 friends/family ages 4 months to 80 years old. The rooms were large and spacious - we got a crib and dehumidifier without issue and that made our stay comfortable. The swim outs with a backyard are awesome. Food overall was good, staff was very helpful, and the kids really enjoyed the Dino splash park, pools, lazy river, movie cinema, and beach. Shout out to Clarissa at the gym who led boot camp classes in the morning. Loved the gym facilities, pickle ball courts, and hotel activities all day. Really appreciated the attentive staff, from waiters at the buffet to kids club ladies and bar servers. Three areas to improve - (1) food: line ups at breakfast buffet eg crepe station was annoying and disorganization with lunch pizzas at the Italian station; (2) dinner reservations can be hard to get and inflexible if 10 mins late, as they save tables for star class and hotel members; and (3) I heard some staff are paid based on reviews, which I don’t love. Pls treat your staff right and pay them well. Overall a great hotel, clean, well maintained, with lots to do, and we hope to return in the future.