Puerto Antilla Grand Hotel

Las instalaciones y la ubicación está bien, el personal que trabaja en el hotel, los camareros/as así como los cocineros/as son muy amables y realizan un gran trabajo. El personal de recepción no es lo agradable que creo deberían ser por el puesto que desempeñan y el personal de limpieza, tiene disposición y seguramente sea por exceso de carga de trabajo, pero no realizan la limpieza diaria de las habitaciones con un mínimo, por ejemplo, se les rompió el cenicero de la terraza que era de cristal y hemos estado toda nuestra estancia (más de una semana) encontrando cristales por el suelo. El banco de la habitación que hacía de maletero, siempre tenía arena de la playa, la mesa auxiliar donde posábamos los vasos, tan poco lo limpiaron, dejaron un cepillo en el baño y estuvo allí dos días, etc…

Grande hotel, quarto muito espaçoso. Pequeno almoço excelente.

The hotel is so beautiful. Couldn't fault a single thing. We had a junior suite with a sea view. Only criticism I have is that when you sit on the balcony, you can't actually see any view because of the black metal woven balcony front. We thought at first it was only our balcony but they are all the same.

Fabulous looking hotel with such a lovely pool and on the beach, but water in pool was very cold, pool bar had 6 flights of steps to walk up with no ramp that I could see so very hard getting back down with drinks in hand, cocktails was a disaster made with packet stuff, sangria very watered down only had 1 of each so brought drink in had no choice as there is not much around except a handful of shops and about 4 restaraunts with mainly all fish dishes same as hotel but hotel food was very cold no warm plates so by time you got back to your table your food was stone cold. Would not return .

Stayed here for a week as part of a large group on an entertainment break. Stay was on an all-inclusive basis. There is a nice promenade walk, which is well maintained, adjacent to the hotel. Pool areas were well maintained and the loungers were in good shape. Towels were available for a deposit which was refundable at the end of the stay. Had a junior suite which was spacious and comfortable. Bathroom and bedding were of a very good standard and the A/C worked well. Breakfast and dinner were buffet style. The layout of the cooking area for both breakfast and dinner was very poor. Big queues each day. A small revision in the layout would improve flow and reduce the queues significantly. Management- please note. The variety of food was good. Some of the dinner mains were very average, at best. The staff in the dining room and bars were very pleasant and engaging.

We went last week as part of a package tour for "Hooley in the Sun" music festival. it was all Irish and some U.K. guests, about 800 guests in total. Concert was excellent, hotel was comfortable, some staff were not pleasant to guests. Food was awful despite being advised of Irish diet. Hot food was always tepid only. each day we complained about food we got the same answer, "put it in the microwave". To reduce adults to nuggets and chips is far short of what we paid for. I would definitely recommend the concert, but not the location or hotel food.