Ottoman Luxury Hotel

If I could give 0 stars, I would. This hotel provided the worst and most unprofessional service I have ever experienced. We reserved a room for four nights, but upon arrival, we were informed that the current occupants had not checked out. As a result, we were forced to stay at another hotel for one night and then return for the remaining three nights. The hotel failed to communicate this issue in advance; a simple email would have been appreciated. On top of that, the staff were incredibly rude and did not take any responsibility for their mistake. They made no effort to be accommodating. We asked to speak with the manager several times, but he was never available. After spending a night at a different hotel—which was highly inconvenient due to the need to unpack and repack—we received no further communication from the hotel. This left us confused and scrambling to figure out our next steps, wasting valuable time. Instead of starting our day, we were stuck packing again. I strongly advise against staying at this hotel. The treatment we received was not only unprofessional but downright rude. Avoid this place at all costs.

We were a family group of 6 persons , 3 rooms . One of us need a wheelchair to move . We Arrived about 2 AM due to our flight ( we sent warning email to the holel reservation that we will arrive late ) .... found no one in the reception. Only a night guard hardly speaks English , he told us that our 3 rooms are occupied and they made a 1 night reservation in a nearby hotel .... we had to walk about 1 kilometer with all our bags and carryons .Next day we checked in but one room had a broken air-condition .... for 5 days , everyday they promise to fix it but never did. Breakfast is very poor and basic . They nver change the items for a week and sometimes they use what's left from the previous day . Rooms aren't equipped with telephone, so if someone needs anything you must go downstairs to the reception and you may find no one there . No room service at all ... for three night we waited for an extra blanket till we got it. The location is perfect , 2 minutes walking from Gulhani tram station. Rooms are considerably big as most Istanbul old city rooms are really small.

Ailemle beraber gittik kalabalık olmamıza rağmen bizi mükemmel bir şekilde ağırladılar çok teşekkür ederiz 👍👍👍🙏🙏🙏🙏gidilmesisini şiddetle tavsiye ediyorum…Herşey mükemmeldi Herkese tavsiye ederiz tekrar geleceğiz bu hotele

***et şık ve konforlu otel. Odaları ferah ve geniş lokasyonu merkezi bir noktada. Herkese tavsiye ederim. Bir dahaki İstanbul seyahatinde kesinlikle bu oteli tercih ederim. Tüm personele sıcak ve samimiyetinden dolayı teşekkür ediyorum.

İstanbul’un göbeğinde en iyi otel personeli güler yüzlü kahvaltı yemeği güzel olmasına rağmen ve en iyi oteldir asteria otelden başka biryere gitmeyin otelde hiç bir kusuru yok ve yanı sıra kahvaltı çeşitleri de güzel en iyi otel diyebilirim

Hotel çok merkezi yerde bütün tarihi mekanlara yürüme mesafesinde eminönü sultanahmet ayasofya çok yakın 5 dakika yürüme mesafesi Odalar hepsi balkonlu çok güzel bir terası var kahvaltı terasta açık büfe servis ediliyor mükemel manzara karşı