Gästanvändare
30 juli 2024
Booked 3 rooms and Despite requesting few days in advance having all the rooms in one floor, they neglected. The receptionist Mr. Ferhat was showing disrespect to the ladies and literally lost his mind. We had even asked to cancel our booking and refund us, Ferhat keeps on saying "that's not hotel policy" and when we ask to see the hotel policy, he lost his mind and replies "that's not my responsibility - wait for Manager". We were kept at the reception for nearly an hour with No welcome drink/water, unsatisfactory breakfast. Toilets blocked and when you complain, they start raising their voices. It was a disaster experience. If you planning a family stay, this isn't the ideal place to be!
Översätt