Mövenpick Hotel Istanbul Golden Horn

The view is blocked. I feel link in grave.

Disappointed with the quality of the hotel for the price and Movenpick status

Exceptional breakfast, service, cleanliness. Everything was perfect!

I can not believe what they did to me! After 6 years I am going to the hotel they have asked to me , at the reception, a cash deposit for the bar in the room. I said “…you’ve the credit card …why cash…” they said cash or we close the lock of the bar in your room, by refusing to give cash as deposit to the reception they have locked my mini bar in the room !!!!! Is this the new way to apply a 2023.1 customer care software applied by a 5 stars hotel? Isn’t it a shame ? All’arrivo presso la reception mi hanno detto devi lasciare un deposito in contanti o non puoi a avere il minibar . Gli ho riposto ma avete la carta di credito! Loro mi hanno ribadito il Concetto ed al mio rifiuto di dare contante come deposito mi hanno mandato una loro persona a chiudere il minibar in camera. Oltre ad affermare che è una vergogna, sono loro cliente da sei anni, mi chiedo se è la versione applicata del 2023.1 customer care ! La reception m’a demandé une déposition de monnaie pur le mini bar dan ma chambre , j’ai réponde « …vous avez ma carte de crédit à garantie…. », ill ont répondez cash o nous fermons le mini bar dan votre chambre. Ça c’est passé à mon refusé de donner argent cash à déposer pour le mini bar: une personne de la réception à envoie une garçon a fermé mon mini bar dan la chambre! Très belle application du service client dans un hôtel cinq étoile !!!

it was bit disappointing not having swimming pool at the hotel, but I used the spa and it was amazing

Good price