Riva Hotel Taksim

有去機場方便的大巴坐，中心區域，吃飯什麼的都比較方便…

The worst hotel stay I have ever witnessed. There was a water leakage in the room at 1:00 am. I went to the front office Manager, His name is Sercan Serin. He was very rude and unapolegetic for the fact that my room was filled with water everywhere. I asked for an upgrade due to this unfortunate incident that I had to witness at 1:00 am and he informed me that this kind of incidents happen all the time and that he won't offer any upgrades. When I told him that this is not a professional reply from a Front Office manager, he replied in a very rude and careless way that I can simply leave and find another hotel. WILL NEVER STAY IN SUCH A BAD PLACE EVER AGAIN.

The rooms were nice and modern the bed was comfortable I asked for a Bosporus view and upon availability they said they would. Second day I was upgraded it. The room was very big and spacious. Reception staff was very friendly especially Mr Sercan.

The location was great that’s the only reason that I’d recomend it. The AC wasn’t working, the breakfast was very poor, the WIFI didn’t work. It’s an affordable but not the best option. There are many activities close to this hotel and you can simply walk and find lots of restaurants and places to visit.

Nothing as a real lobby! Too many staff but they couldn't understand well what u mean on the phone. Only some of them were good in English. No Iron in the room even they didn't have it at all only u have to give them ur laundry!!! At 12.00 A.m I asked for a bottle opener, and they said we don't have! And we can't give this service, u have to go out to see if bar would open ur bottle or not! The room (tween bed) was so small. The Ac was not cooling enough.

İ really liked the hotel. The reception staff is very friendly, helpfull and competent, the location marvelous ( close to public transportation and the main shopping street, all over a very vivid area). The room Ihad was spacious, beautiful and above all very clean. I liked the breakfast, it was very diverse with fresh and good products. All in all, I would definitely come again.