Divani Ali Hotel

this hotel is an absolut nightmare. sold to us by reputable Spanish travel company El Corte Ingles as a 4star hotel,it does not deserve a single one. rooms excedeelingly small. you can hear peopletalking in rooms next to you. constant movement of people nightly. desparately inneed of refurbishment and repairs

I was completely unsatisfied and quickly changed my hotel after one day. The photos were different from reality, and the location on the map didn’t match the real one. The website says it’s a 4-star hotel on edream App but I didn’t see the stars when I arrived. In my opinion, first and foremost, the description needs to be honest. I'm sorry, but it was a terrible experience.

Place to avoid! Sleazy and dilapidated. I purchased a flight+hotel package, paying for one double room with a city view and one family room with a limited view. Upon arrival, I found a family room in the basement with no window and a double room on the first floor with a wall of worn-out, non-darkening curtains! I asked to pay for a room, and the hotel manager (because I am a woman!) wouldn’t even address me. He kept repeating that everything was full when Booking showed available rooms!! In less than half an hour, we fled to another establishment. Be cautious because this hotel is listed as 4 stars on EDreams! In reality, it’s at most a 1-star establishment!!

The bathroom was quite small, making it a challenge to move around and even close the door comfortably. The shower was also quite cramped. Additionally, there was a noticeable water leakage issue near the sink at the bottom. Housekeeping was a letdown. Our bedsheets weren't changed daily, and they even had holes in them. The towels provided were far from satisfactory, they appeared yellow and old. I was surprised to find no tea-making facilities in the room, which is typically a standard amenity in most hotels. After raising this concern, they did provide a kettle, but it was in poor condition – broken and unclean. When we plugged it in, it caused an electrical outage in the entire room. We booked a triple room for three adults, but it seemed a third bed was cramped into a two-bedroom. The breakfast offered was disappointingly limited. The only notable variety was in terms of cheese, which became repetitive quickly. Some of the food items seemed stale and unappetizing. The tea dispenser in the breakfast room was also inconveniently small and frequently ran out. This resulted in unnecessary waiting times, and on one occasion, even though the breakfast was supposed to end at 10:30 a.m., we were informed it was over at 10:20 a.m., which was rather frustrating. Basic facilities were lacking, and the overall value for the price paid was questionable. The rooms were not soundproof, and I could hear noise from the streets and neighbouring rooms, which disrupted my comfort and sleep. Furthermore, one of the receptionists, especially around 10 pm, exhibited unprofessional behaviour and was overly flirtatious. This made for an uncomfortable experience. They really need to train their staff about professionalism.

A beautiful hotel with very comfortable rooms. The breakfast is excellent and includes a variety of healthy food choices. The hotel is also conveniently located close to the tram station, and the Grand Bazaar and several of the mosques are only a short walking distance away. Staff at the hotel are also very friendly and helpful, especially Mr Mücahit who was there to provide assistance since we arrived. He goes out of his way to be kind to guests and make their stay comfortable. I would definitely recommend this hotel to anyone visiting Istanbul.

Hotel fatiscente categoria al massimo direi 2 stelle. Pavimenti in linoleum, porte in panforte impiallacciate , abbiamo dovuto chiedere una nuova camera in quanto quella assegnata aveva un rubinetto rotto e sibilava fortissimo, nella nuova camera la porta della doccia era rotta e non si chiudeva. La colazione non da 4 stelle , unica nota positiva il personale ,veramente gentilissimo e disponibile dalle signore che pulivano le stanze al manager. Solo un consierge da segnalare veramente di basso livello che ha messo molto in imbarazzo mia figlia che si è sentita molto a disagio e si è spaventata, comunque abbiamo segnalato al manager che ha risolto in modo professionale. Non capisco perché sia segnato come 4 stelle nel sito considerato che non c'è traccia di questa categoria neppure sull' insegna dell' hotel. Dovrebbero pubblicizzarlo per quello che è così uno non si aspetta nulla e non rimane deluso. Ringrazio comunque il personale mi dispiace che persone cosi professionali e attente debbano lavorare in un hotel così fatiscente .