Taksim Gonen Hotel

Otel normal personel iyi gidilebilir normal bir otel

Tres satisfait de l'hôtel. Équipe chaleureuse très accueillante et à l'écoute. Petit-déjeuner simple et bon. Emplacement magnifique proche de tout. Merci infiniment 😍😍😍 on reviendra inchallah

**Terrible Experience: Money Stolen from My Room** I recently stayed at Hotel Gonen Taksim Istanbul and had a truly awful experience. During my stay, a significant amount of money was stolen from my room. I had securely placed my cash in my safe, and upon returning from a day out, I discovered that it was missing. When I reported the theft to the hotel management, their response was dismissive and unhelpful. They showed no concern or urgency in addressing the issue, and it was clear that they had no proper security measures in place to prevent such incidents. Despite repeated requests, I received no support or compensation. This experience completely ruined my trip, and I would not recommend this hotel to anyone. The lack of security and indifferent attitude of the staff make it a highly unsafe place to stay. Beware and stay elsewhere if you value your belongings and peace of mind.

Zero star Reception staff is rude and they talk as if you are using free shelter Restaurant closes before closing time and they don’t care if you call them for food. It’s a hotel where they want money not you to be there. I m sorry I stayed there. I hope they will change themselves or close.

Prons: The hotel look nice Cons: 1- receptionist are rude and not professional. 2- the concierge shout on children while adult with them available “ he could speak to the adult nicely” 3- breakfast the same no changes. In detail: upon arriving to the hotel I figured that my booking for 3 rooms was a single occupancy “2130€” for 6 nights although it say for each deluxe room max allow is 3 adults The total guest were 11 “ 5 children between 6-10” and 6 adult, the manager make an offer to provide us a 2 suite in the first day then transfer to the three rooms the next day. For that offer add 1260€ extra, I paid and agree. 1st day: ok, 2nd day the room not clean “mug with some tea and cigarettes” found in the room, “some linen torn”, the room service clean the room and steal the card from the slot “the a/c closed”, The receptionist transfer us to two room and make the third room under the name of the partner “which confuse us”, day3: the paper for the laundry in the room you check the price it was 11.5€. day5:At the time when I want to check out the lady told me I am all set, I told her I have a laundry request she show me the same paper with 16€. day6: I went to the receptionist to request the concierge to help in transfer the language, he told me there is 2% extra fee accommodation from the total price need to be paid. “In the end it was not pleasant to stay, rude stuff, not smiling, not children friendly, not professional, not clean, very very expensive, small room, busy elevator” My recommendation not worth the money you spend and will affect your travel experience”

Definitely this hotel needs to improve the breakfast, very poor ,also the service in the breakfast area was very unpleasant The waiters were very busy joking each other and running ,yes running as playing. The food looks sad poor variety The room is small and the mattress and pillows Definitely are old.