Darkmen Hotel 2

One off staff was very rude when I was checking they don’t like u asking for help or about hotel things but be ware there is pick pocketing in Istanbul I went to take a tram to blue mosque and my wallet got picked pocketed so don’t Carry cash t be careful t I be careful ask hotel for help they called police t lost and found only problem is hotel Didn’t speak English they translated t on my phone to police and lost and found end up not finding wallet some hotel members tried doing there best hotel has pool t sanua lady in pool Area was very rude and doesn’t speak English people in turkey don’t speak English so if u come to turkey u need to translate or they ignore u t they had tour desk in hotel

I basically had one of the worst experiences so far in this hotel. Let me elaborate what happened with me and my friend. Once we arrived turned out that the room we originally booked was not available and they provided us a different room but not for the same cost and set up, basically it was a downgrade and they did not refund the difference. The room did jot even have enough outlets on wall, just one. No one speaks basically English at the place, once we started complaining we had a chance to speak with the general manager, however he still could only do 6 euros discount which is ridiculous. They stated that they have laundry services starting from 20-50 lira and the end we were charged 30 euros for that. They lost the original bag that I was using for my laundry. The shower is heavily leaking and once you open the windows you have hard kitchen smell coming in. They receptionist were not helpful with catching a taxi either, the wifi only works when no one else is using it in the hotel, so its not a reliable network. Once we wanted to check out and pay the full amount in EUR with card, they claimed that 20 euro needs to be paid with cash, which was not highlighted previously and we were already short on EUR cash. Also in the beginning they wanted the whole cost being paid in cash in EUR, like a money launderer place. The bedsheets were not that clean and the towels were heavily used as well. As the receptionist couldn’t speak English no one give us an introduction of the city/sights/places which I personally would have expected in a hotel like this.