Great Fortune Design Hotel & Spa

First of all, facilities of hotel were terrible: the entrance stairs are steep and dangerous, one can easily fall. If we arrive to hotel first day, the staff did not take a notice of us out and we had to wait a long time for check-in. Communication with the staff was difficult because they never gave any reliable and accurate information on any of my questions: they have been asked to send invoice for the hotel by e-mail that they promised to do), so far this has not been done although it was promised - they do not keep their promises. Breakfast was below any expectations - poor choice of food, quality and appearance of food - not inviting at all. Also the tables were so worn out that they looked very dirty. One day the room wasn't cleaned - when we asked to clean, our wish was again ignored. Location is good. Value for money is absolutely no. Overall we are not happy with the hotel, waiting so far the bill for the hotel stay.

Nice stay!

Além de sujo, tinha toalhas velhas que pareciam lixas, café da manhã muito ruim, atendimento sofrível. Uma estrela já seria muito para esse hotel. Estranho o fato de estar nas indicações do Trip.com. Nunca mais neste hotel!!

first impressions were not the best, it’s not a 4 star hotel and breakfast was terrible, I would take crossiants and bread they have baguettes for breakfast, and teabags, however the staff are very friendly that’s what made our stay pleasant and amazing, they were helpful and always willing to help from the moment you walk in to the hotel, special thanks to Shah who looked after us and other staff members sorry don’t know there names, spa was ok, not brilliant but I have to recommend ambika and badal who were brilliant. Location was perfect, About 8 minutes away from Blu mosque and grand bazar, there’s quite a few places to eat our favourite place for breakfast was MIVAN, down the hill from the hotel and Ortaklor restaurant up the hill from the hotel definitely would recommend and also T cafe on the way to grand bazaar, would definitely stay in the Fatih location again!

The hallways to the room and the room smelled of musty armpits and smoke The rooms are small. White towels? No gray and dirty! Looks like they charge you to clean towels and the cups they leave for you to drink tea because they charge me 50 dollars to have already dirty towels clean! Right as I’m on my way to the airport. The tall manager with the bald head told the driver to turn me around to pay. He was about to have me miss my flight for a bogus charge. A dirty towel and a cup of tea I got ripped off. And the maid didn’t leave us any toilet paper. I had to ask the bell boy for some. Stay away from there. My daughter just told me that he wasn’t even the manager but just a clerk. Don’t go there.

My feelings are mixed on this Hotel. I’d say quite good for Istanbul. The staff try very hard but it’s not professionally run. A couple of times we were told - yes we will be straight up (to fix a minor problem) and we had to ring them again. I WOULD NOT book a cruise through them ever again. The dinner cruise is head banging chuf chuf music. If that’s your thing do it. I wish we had done the shorter sunset cruise. I WOULD NOT have a spa. Masseuse unprofessional and disinterested. Breakfast ok but cold. This is not unusual for Turkey. Accommodation was quite acceptable. First room we got, the aircon didn’t work and they knew it. Typical Turks, always on the make. If you want a taxi then don’t wait for their contacts, go out on the street and flag your own. It’s quite safe and could save you up to half an hour waiting for their ‘brother’ to arrive. Finally, when you checkout they will politely stand over you to do a review. Just don’t do it.