Grand Nakı Hotel

I Am totally disappointed and devastated with the situation in which my wife and I found ourselves upon arrival at the booked hotel Grand Nagi in Istanbul. We made a reservation and paid in full for a room for two people at the Grand Nagi Hotel in Istanbul. After a long journey we arrived at the Hotel, we were met at the reception by an employee who asked for our passports and after checking our passports and our booking, told us that our room was not available and that he had to transfer us to another hotel. We were not enthusiastic about that idea, but considering that we were exhausted from traveling and had no accommodation, the only option was to accept the offer. An employee of the Grand Nagi hotele took us to another hotel, a building without any signs that it was a hotel, and told us that it was our accommodation. We were left in shock, a place that has no indication that it is a hotel, the room we were brought to was so small that you couldn't turn around in it, the bed was only one step away from the toilet, which didn't even have a door that could be closed normally . We were given a key to the room and the key to the entrance door to the building, and we were instructed that when we leave the hotel, we must lock the door, also that the only way to enter is to unlock the hotel door ourselves. The accommodation did not seem safe to stay in and at the end of the day it was not the accommodation we booked. We picked up our suitcases and were forced to book another accommodation in another Hotel which we hardly found. It is shameful that we found ourselves in such a situation, we even returned to the Grand Nagi Hotel and tried to explain that we cannot stay in that other Hotel and that we want a room in the hotel we originally paid for. They couldn't help us, and that's why I'm asking for my money back because I didn't get a room in the hotel I booked because it wasn't available.I don't want to hear back from you that you are sorry, l booked the hotel through Stayforlong in September and we still waiting from them to gett our refund, Stayforlongsell us the room which the hotel didn't have. AVOID THIS HOTEL AND STAYFORLONG

I went there with my family for a week meant to be our holidays, well once we got there the pictures are TOTALLY different from reality was really disappointing we had been waiting for 5 hours for check in then he showed us the room ive booked, each room was worse than one before!!!! Showers were mouldy!!! I booked 2 double room with balcony and one triple room reception wanted to give me one standard room one double with balcony and one attic!!!! Which we had to go 1 floor with stairs !!! It was soooo disappointing! At the end reception offered me a free cancellation! I said let me see if I can find any other hotel to stay finally I found another hotel around I had to spend 500£ more! And he said 100% Im gonna get my refund in 30 minutes after 6 days we were there they just refunded 5 nights which I booked 7 nights! They didn’t refund 320£ for 2 nights! It was a horrible experience! All the staff were so rude and unhelpful! NOT RECOMMENDED!

excellent hotel with delicious breakfast. Extremely clean rooms.super location , close to everything . helpful and kind staff. especially Mr. Orhan. perfect service. ..Highly recommended .looking forward to come again . Thanks for your attention Mr Orhan

Choosing this hotel was a great mistake for me. We thought that being close to the center was all we should look for in a hotel. This hotel was dirty, it was not maintained properly and it offer the bare minimum as breakfast. I advice strongly against staying in this hotel.

Here is the room we got for 150€ per night. I think photos are talking by themselves. I can also talk about the stinky smell and the sticky floor, or the rain falling down the ceiling on the beds. Just have a look at the shower head we got. The staff is overwhelmed and the responsable just adviced us to take the room, because we couldn’t find a better place in Istanbul at this time (we did just nearby), and « you are not in Istanbul to stay at your room » No coment, horrible stay

The staff was very friendly and the rooms were very clean and checked every day. Provided with fresh stuff every day. Staff was all on hands and when you come back from your trips they provide you with coffee and water to relax you. I would recommend this place as it’s near to all the good places you could visit on a walking distance.