SUR HOTEL SULTANAHMET

wifi很不好用。服務也很差

Booked 2 rooms for 6 people. When we arrived they had one room in the hotel for 2 people and another room in a building down the road. This was really not what we needed. Took us to the building only 3 single beds. After an hour we took the seperate beds and they put a pull out bed in the room of 4. The room for 4 stunk of musty mops, bed sheets had hairs and blood stains on. Went to reception and the man said he would change the sheets, which he did but only the sheets. The pillow cases and duvet cover was not touched. The shower filled up and was flooding the floor when in use, the bathroom stunk of damp and the front of the sink unit was off. Toilet roll wasnt replenished. We asked for clean towels and the person brought the towels over at 12:30 am he opened the room door, one of our party was in the room by herself when he came it which made her feel unsafe. The receptionist argued with us over this, said she should have heard him knock and say do not come in at this time, she still asked us to leave a good review. We also found out we had the master key for the apartments. We found this out as our friends had a room next door. This made us feel really unsafe as we thought if we had a master key who else had one. This is a really bad security mistake. Location is good, however the establishment is not good. A lot of work on cleanliness and saftey needs to be looked at. We couldnt wait to check out. We did request our money back to fimd someting more suitable but the hotel declined.

I stayed here for two days, and trust me, if you're looking for a budget-friendly option with excellent service and decent rooms, this is the perfect spot. The staff is outstanding—very polite, helpful, and always available to assist. The hotel is conveniently located just 300 meters from the Blue Mosque, Hagia Sophia, and Topkapi Palace. Since you'll likely spend most of your day exploring, this place is ideal for resting at night. Plus, the rooftop offers an amazing view that adds to the experience.

Sur hotel is a beautiful boutique hotel. Myself and my wife stayed for a few nights. Location is great in the middle of all the main attractions. İbrahim was very helpful and welcoming. Highly recommend the hotel. Blue mosque Aya Sofya. Topkapı palace. Eminönü beautiful places. Hotel only has 9 rooms. Nice and quiet. The hotel has been recently renovated. We would definitely stay there again in the future. Well done İbrahim and Suna great hospitality

I was very disappointed with the hotel and the service. The room I was given was small, dingy and outdated. No space to put my clothes, Ac wasn't working and bed was springy and very uncomfortable. When I informed the staff and management I was told the issue would be resolved but this was not the case. Do not book to avoid disappointment.

Reservamos en este hotel pero cuando llegamos nos dijeron que al pedir para 4 personas nos darían la habitación grande que estaba como a dos cuadras , así q fuimos con nuestras maletas por las calles apedreadas , éramos mi esposo , mis dos hijos y yo. Al llegar al otro hotel Seven suites ( así era el Otro) no contaban con grupo electrógeno así q la gran mayoría del tiempo estuvimos sin Luz , la habitación acomodada a la mala. Mala las sábanas , el agua de la ducha se salía por todos lados. No tenían ni velas ni linternas para ofrecernos cuando estábamos sin luz , y con el calor que hacía obvio tampoco teníamos aire. Lo único bueno fue que estaba céntrico , a 6 min de la mezquita azul. Está parte del hotel no contaba con recepción, tenías que llamar de tu tlf a la recepción del otro hotel