Terra Boa Hotel Boutique

My family and i just came back from 6 days vacation in Itacaré.What a special little beach town.We stayed at Terra Boa and loved it! Close to all the beaches and fun places Itacaré has to offer.They serve breakfast and it’s pretty good with a variety of brazilian dishes and juices .Rooms were very clean .Pool and spa are gorgeous and clean. Employees were very helpful and friendly.My only complaints are that they charge for afternoon coffee and pool/beach towels and that’s why only 4 ⭐️⭐️⭐️⭐️They are extremely strict about towels But I definitely would stay there again!

Well where do I begin. First they offer English speaking attendants, not the case. I watched a trainee chewing gum like a cow at the front desk. Only one person appeared to know what was going on when I checked in. I spoke to multiple employees and they ALL said the same thing, disorganized management. Owner does not care about employees. She does not give them their proper gratuities owed. Hires her friends as workers and they are absent in their roles. Food was good. Room lacked current designer/boutique look. Air conditioning was broken. No hot water in spa. Booked a massage and the therapist didn’t know a proper therapeutic massage. Room smelled like mold. Tried going to the updated hotel within their group of hotels “Imperial Resende” and it was a newer property but also mismanaged. Ended up at Ecoporan and then Barracuda Hotel. The last was by far the best. More expensive yes, but Terra Boa is not a boutique hotel by any means. They need a complete overhaul. I speak of these things because I come from a travelers background. Four seasons hotel and Wyndham Resorts could teach these people a lesson. I know it is a small village and I’m expecting big city amenities but come on. Guests should be number one! How does that happen? Treat your employees well and you will receive their utmost support. Not the case here. Give them peanuts and you get monkeys that don’t care about their job. To whom the owner of this hotel group I hope your minions send this u the ladder to you passing each level of supervisors and Human Resources. Leadership, respect, and accountability starts at the top.

QUARTOS ACONCHEGANTES, CAFE DA MANHA EXCELENTE. PESSOAL MUITO ATENCIOSO. ROUPA DE CAMA BOA. E OTIMA LOCALIZAÇÃO, PROXIMO DE TUDO. ADORAMOS E RECOMENDO. CADA DIA UMA DECORAÇÃO DIFERENTE DAS ARRUMADEIRAS, COM MUITAS FLORES.