Holiday Inn Express & Suites Ithaca

Quiet and serene! love the breakfast!

房間寬敞明亮，服務員也熱情。但是房間有一股奇怪味道。不知道是不是因為修電梯，換液壓液造成的。希望衹是臨時的問題。早餐特別豐盛。供應質量特別好的小瓶牛奶和巧克力牛奶。火腿腸，牛肉餅也相當不錯。酒店位置很好，就在buttermilk state park 旁邊，離開康奈爾大學12分鐘。

房間寬敞明亮舒適温馨，非常推薦

基本設施完善

房間很臭，被子床單也很臭，因為是晚上入住，懶得去換房間了，空調冷的凍人，前台服務員很程序化，沒有表情，很難讓我以後再選擇入住holiday inn express

不會推薦，在美國體驗最差的一次

連鎖酒店，還行

So close to Excellent -- only a couple things ruined it for that score. (1) The pool water was dirty -- we got in and quickly got back out. (2) I was grossed out by the amount dust, trash & old food that was under the head of the bed - happened to notice when I dropped something on the floor. (3) The shower door would slide open with a crash every time to where I was afraid it would shatter the glass - needs a bumper. Otherwise Very Good -- Room was 2 Queen Beds Standard and was clean & comfortable and the included breakfast had many options. We came to Ithaca to visit Watkins Glen and Taughannock Falls.

Writing this while currently here. Staff checking in was rude, whatever I can live with that. Went to the room did some work for couple hours then went out to grab a couple things from some stores. Got back to the room, as my service dog was eating and getting a drink, I noticed several bugs on the walls. Mostly lady bugs but still not looking to have bugs in the room. While taking pictures of all, I noticed one was a bed bug......gross. Caught it in a cup, packed up my stuff and went down stairs to give it to front desk and they did not seem too surprised to see it. Their stellar customer service was "so what do you want me to do" I said I most definitely want a different room ideally on a different floor. Got to my new room, trying to settle in and do some work before going to bed and what sounded like people tipping furniture over was coming from the room upstairs. Tried to call downstairs but the phone in the room doesn't work. So called on my cell and said it is early enough now but there is no way that noise can continue. 11pm now and people above are stomping and banging like they are having a pro wrestling match. Called down very angry and I will at least say front desk worker came up and said she is looking into it. If I had to choose between staying here again or staying in my car, I would stay in my car. And I spend several tens of thousands of dollars at IHG properties. To other people's posts, it is dirty as well. Dirty shower, dirty carpet, dirty walls. Just yuck. No pride of ownership or management.