Black Desert Resort

All the staff we met were very nice and at least tried to help - some newness showed as not everyone was fully trained or new answers to fairly basic questions. We knew the resort was still under construction and that there would be noise from time to time but what we didnt expect was routine dynamite explosions directly across the street from our room. Thankfully that ended early in the day so didnt disrupt sleep. The most important letdown was NO WHERE on the website or any communication we received did they inform us that the pool and hot tub are closed! The sad thing is the only reason we were given was its due to a railing needing repaired - all the pool chairs and everything are set up and ready to go. Publish this on your website so people are aware!!

A work in progress. We knew when we booked this resort would still be under construction . We got a great rate because of it. The room is very nice and comfortable . Lots of room types and options. Front desk staff very nice but they need to be more informative with the 101. Lot’s of options to eat from one high end restaurant Basalt. Service was amazing, food was not 5 star as we expected . Your meal is all a la cart, so be prepared to pay for all your sides. We started with a shared Caesar salad, very good as well as a $30 crab cake, yes we split one . Not that great for what we paid and expected . My steak was excellent, my wife had an issue with her meal, the server handled it well . We asked to speak to the manger, she was not very good at her job. We spoke to the front desk and the hotel manager who gave my wife her direct phone number and made it right . The valet service is fantastic all the people are very well trained. We found out this service is contracted out. You have a park yourself option as well . This is a big golf resort and the front desk knew very little about the golf . Pro shop staff were outstanding. Very well stocked at high prices . The golf experience was amazing, we had a great caddie (mandatory) Mike Long very helpful with a great personality . TrackMan on the range was great and a monster 36 hole putting green. The 19th. Hole tiebreaker hole 60-80 yards is a fun way to end the day . Back to dining, we had a great breakfast at latitude the day we did not golf. Staff and food were great . Best atmosphere is at 20th hole restaurant, lots of T.V’s , several simulators to play golf. Food and service here was outstanding. The LPGA will be there in May and PGA is back in October . Black Diamond is a wonderful experience, they have a long way to go to be a leading 5 star resort. Staff training is really needed to live up to that status. The golf part of the resort is certainly at that 5 star level of service and experience .

Amazing bedding and furnishings, I slept the best in years. Stunning views and tons of activities. We will stay longer next time, there is so much to do. The golf check in was only steps from my room. Loved the keurig coffee in the room. All the premium TV channels filled down time. The 20th hole restaurant was super convenient for amazing casual eats.