Gästanvändare
24 oktober 2023
Our first room was horrible. The smoke detector was beeping. We were told to unhook it. There were stains on the sheets, the lamps were rusted out, the floor had not been vacuumed, and the room had not been dusted for months. The bathroom door did not shut all the way, the tub had pink water residue and chipping paint. The ceiling had mold on it and a hole were the fire sprinkler had been replaced but not done do correctly. The toilet was so close to the sink you could wash your hands while using the bathroom. We asked to move rooms and our second room was barely in better shape. The ceiling had a large brown stain on it, there were stains on the sheets, we found napkins in the sheets from a fast food restaurant, and the fixtures were falling apart. The beds were small. We had double bed room which consisted of 2 full size mattresses. Which is only big enough for 1 person to sleep comfortably. The beds were lifted high off the floor. All of my family members are almost 6 ft tall and we struggled to get on the beds while the toilets were close to the ground. The breakfast area was dirty and the majority of the tables were unstable. Guests were trying to find tables that they could use safely. Customer service was poor. While they gave us a different room there was no apology or anything. They simply told us to see if that second room would work for us. I paid almost 350.00 for poor service, poor rooms, poor breakfast for 4 days and 3 nights
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