Pride Amber Vilas Resort & Convention Centre

The service was superior right from the check in i had to wait for long time and staff did not know which room to be allocated (some other guest came after were given rooms but we were waiting) , and finally after wait of 45 min got the room which was not what i had paid for . They put us in the back side room where as we had booked for garden view. On complaining for room change , Requested to talk to Manager and he did not turnup , another wait for half hr and they try to prepare the room. By the way we did not arrive early as we requested early checkin coz of bad weather n traffic jam. Manager here seems to have high ego or coward , does not want to face or listen to the customer so one can know wht to expect. He just put it onto front desk staff to handle. Food was not so good , so i wished i had better booked some international brand hotel , instead of trying the hotel with some nice traditional look . Poor staff trying to help themselves by running the show , looked like .

We went for a business Meet for GITB, from 4th to 6th May. I loved the architecture, Rooms were very spacious, however deep cleaning part can be taken care of. But the best is their welcoming team from housekeeping to food & Beverage. I loved the breakfast at their Cafe, special mention about the girl on the breakfast. She was very welcoming and entire team assured the service is prompt. Any service request was addressed within minutes. Their poolside terrace and open garden space is extremely beautiful. Highly recommend this place for family or business purpose. Even If the location is far from the city but one can experience the royal treatment which reflects Rajasthan..

Our stay at this hotel was nothing short of a fantasy. The property is huge. Rooms are big. Staff is polite. The food is super delicious. What is commendable is the people who manage you. They make you feel at home. A special shout out to Pushpa at the restaurant who is super efficient and so caring towards the guests. Her service is spot on. Do get her to serve you if you have the chance. All in all a fantastic stay at this property.