Paradisus by Meliá Fuerteventura

From the moment we arrived, our stay at Paradisus by Meliá Fuerteventura was nothing short of outstanding. Every single team member we met went above and beyond to make our experience unforgettable. Concierge – Sascha: Sascha gave us the warmest welcome as soon as we arrived. Our luggage was taken care of immediately, and he personally escorted us to the Reserve Lounge lobby, where we were offered refreshing drinks. Everything related to our luggage was handled seamlessly and efficiently in the background – a perfect start to our stay. Front Desk Reserve – Vanessa: Vanessa welcomed us with a bright smile and handled our check-in in the most professional way. She clearly explained the restaurant options and their opening times, and surprised us with a complimentary upgrade, which made us incredibly happy. The check-in was smooth and effortless – exactly how it should be. GEX Team – Alvarro: After check-in, Alvarro took the time to give us a full tour of the hotel. His explanations were detailed and engaging, and he made sure we understood every part of the resort. His professional yet warm personality really stood out – he’s a true ambassador for Paradisus. GEX Team – Lucasz: We met Lucasz at breakfast in the Reserve Lounge, and immediately appreciated his calm and professional demeanor. He shared many useful tips about the hotel and local activities. His genuine warmth makes every guest feel at ease from the first moment. GEX Team – Adriana: Adriana served us during dinner at Mascalzone. Her service was professional, yet she added a wonderful touch of humor that made the evening even more enjoyable. She recommended the Walk in the Sky experience – and she was right. It was magical and one of the highlights of our trip. GEX Team – Marianne: Marianne welcomed us with her warm smile at the GEX Front Desk and provided excellent advice on nearby activities. Her tip about bringing fruit for the giraffes at Oasis Wildlife turned into an unforgettable experience. She later asked us how it went and was genuinely happy about our excitement. Her kindness and attentiveness made us feel truly cared for. Reserve Lounge, Mahos & Kanna – Nacho: Nacho immediately impressed us with his professionalism and attention to detail. He treated every guest like royalty and took great care to accommodate our food intolerances (onions and peppers). Thanks to him, every meal was perfect. We deeply appreciate his dedication and look forward to seeing him again next year. Reserve Lounge – Julio: Julio is exceptionally courteous and guest-focused. He made our breakfasts in the Reserve Lounge relaxing and enjoyable every day. His professionalism and experience are obvious – he’s respected by his colleagues and adored by guests. Thank you, Julio, for starting each day with such positive energy. Kanna – Pablo: Pablo stands out at Kanna for his professionalism and calm presence. He ensures everything runs smoothly and guests feel relaxed. Thanks to his attention,

Disappointing. So bad we have paid for new flights to go home two days early. They promise From the moment you arrive, you will enjoy personalized service and access to unique offerings that will make your stay truly memorable. This is a lie. Nothing is personalised. It’s memorable for all the wrong reasons. They state in the welcome email We are delighted to welcome you to The Reserve at Paradisus, an experience designed exclusively for adults (16+), where you will find exceptional service, exclusive spaces, and a relaxed luxury atmosphere—a place to connect and reconnect with yourself and your loved ones. Again a lie. I feel I have been miss sold a package and I’m livid. My time is precious. I have wasted 3 days here where I have eaten nothing! Yesterday I got raw chicken in the pool bar and cold chips. When I drew the waiters attention to it he just took it back. No apology. In fact it obviously happens all the time as he wasn’t even surprised. Last night we had dinner in Lemon Fish. Beside us two loud obnoxious women FaceTimed at full volume their friends. We asked the waiter to please ask them to tone it down but he wouldn’t. The people beside us left and so did we. The adults only exclusive areas do not exist. There is one terrace but only until 7. The Reserve pool is a fenced off pool wedged between the children’s play park and pool. Hardly the relaxing ambience they promise. At night the only place to eat is a buffet which was entirely cold. Every dish. No waiter service. No offer of wine. Cleaning is very rudimentary. Items not replenished. The balcony faces a car park and shipping containers. And is so cold and windy it’s impossible to use. Staff all appear to be shocked when we approach them about anything. Where is the personalised service! Oh but it’s going to be great! Well then don’t offer me 5 nights at over €2800 when it clearly isn’t ready. I’m beyond disappointed with this trip. Both my husband and I are upset and angry and looking forward to leaving this afternoon. And there is nothing else to do here. No trips. No activities. No spa. It is not 5 star. It is at best 3. If you are seeking luxury and relaxation please go elsewhere.

Wonderful location with stunning beach. Rooms fantastic with great sea view. However 5 star rating must be questioned. Breakfast can hold a 5star review. Lunch and dinner options not quite. Limited evening meal choices and the best restaurant Mahon only allows one visit per weeks stay. The self serve buffet did not vary much during the stay and food best classed as average. The biggest dissspoointed was service especially in the ginger bar of an evenings. Not enough staff or seating. Average wait to get served 45 mins. Just not good enough. Add to this confusion over food orders I would have to say service is closer to a 3 star. All staff are friendly and try there best but hotel is not set up to cater for the number of guests the hotel can hold. This is obvious when you see the same staff collecting towels from pool area then taking food orders. Lovely hotel just needs to get more staff and improve the service to hit a 5 star review.