Occidental Jandía Royal Level - Adults Only

We booked our stay few months ago basing on localisation by Jandia beach, reviews and also our amazing experience we had from our last year holidays at Barceló Tenerife- that time we were guests of 5* hotel AI however not Royal Level. We decided this year to go for RL experience as we regretted last year we did not went to upgrade. No words to describe our dissatisfaction. Barceló Tenerife was worth every penny we paid for our stay, however we can not say same about our stay at Occidental Royal Level at Fuerteventura, very disappointed. Service- communication, language barrier-not many employee’s speak English - this brings miss understanding and poor service at the end…. For example Problem to order coffee with alternative milk or any type of eggs like scramble eggs. When asking for coffee sachets housekeeping they asking to call reception, once they have that on trolley. Cleaning - in the restaurant - morning buffet - been a first person for breakfast, seen dirty tongs in use from the day before (dinner) with sauces on it. Food overall really good, sometimes to salty and oily however many choices of meat and fish. Good to see hotel working toward waste not idea, however serving 3 times a day same cheese from morning, lunch and dinner with visible time marked on them it is something not good. Not enough people to serve, waiting time for drinks and take away dirty plates. Waitress in la carte restaurant did not informed us wine will be extra charged. Once we check out we have been asked to pay bill, when I mention that to receptionist she got offended, left us by RL reception desk saying she will be back in the moment - she brought from main reception documents to prove us wrong, showing us we have been charged by restaurant and my partner signed that bill- showing aggressively (finger pointing ) signature, while there was no price on that bill and my partner was not even knowing what he is signing. Also was not only us who got surprised by signing something before leaving la carte restaurant that evening. Our mistake we did not double check that. Receptionist had no understanding and got very quickly impolite. Once I mentioned I will formally complain she said “no problem, do it” wow wow wow I Have never experience poor service like that especially for Barceló group which keeps high standards of service - as I mentioned we stayed in other hotel of Barceló group in Tenerife and we were extremely happy with our stay. I explained the lady that our complain is general complain not only regarding bill, but also other points mention above, adding another point that we were not informed once check in that terrace on RL with another pool and jacuzzi is out of order due renovation and that we might Experience noise. Lady said it is not their fault- this should be done by EasyJet- and this is their problem. Which I do not agree, yes they could inform us before arriving, however I strongly believe person who is checking in should double check if guests kno

This hotel.needs a complete refurbishment and is no more than 3 star. Some of the facilities are not open or do not exist and the condition of the terracing and restaurant decking us dangerous at best. The buffet food is always cold ,but the staff who are excellent do their best. Getting into the pool is a nightmare with wobbly steps and broken decking. We complained to the jet2 rep and hotel.management but quite honestly do not spend a lot of money on a poor tired establishment. Many reviews are good but cannot understand why . The photos inches brochure do not represent the hotel of today as I am sure some years ago it was good. The best part was the Green bar which was great. Avoid if you want quality and comfort

We first visited for a week (Christmas 2011) and absolutely loved the place. We enjoyed it so much that we've regularly talked about it ever since. I decided to book a week as a surprise for my husband's birthday present, but was a bit nervous that we'd maybe exaggerated how much we loved it and could be disappointed. I shouldn't have worried though: it was even better! The Royal Level has been expanded (love the cocktail lounge!) and just makes it the perfect place for us to escape - we're rebooking for next year as soon as the flights show on the site!