Occidental Jandía Mar

The good- Staff were very friendly and encouraging if you tried to say little bits in Spanish (badly). They would happily tell you how to ask for something in Spanish if you asked. When our safe wasn’t working someone came within 5 minutes to fix it and the same when the door wasn’t unlocking. When we didn’t have enough towels one day they brought another one quickly. The hotel grounds and buildings were lovely, clean and well kept. Every morning the paths were scrubbed and hosed down. The pools were nice and clean too. Our room in block 8 was big and clean and the large bottles of water were replaced as we used them. The ceiling fan was great for keeping the room cool too. Plenty towels, which were replaced whenever we asked for them to be and plenty hot water for the showers too. Food was ok and plenty of choices. Often had to clear our own table and ask for cutlery but the resort was busy so think the staff couldn’t keep up with how many people were passing through the restaurant. The pool side food bar was good too and they replaced the food regularly so there was always something you liked available. Pizza was always great at the pool bar and the fresh cooked meats and fish and paella delicious in the evening. Drinks- slushies from the pool bar were great and you could ask for alcohol to be added if you wanted to. We were normal AI but there was always something we were happy to drink. The water park was excellent. My eldest spent hours in there! So good that it’s right next to the hotel and is included in the cost of your stay. The two pools at the hotel were great too, though we used the top one more as it was heated. We managed to get pool loungers every day at 8:30ish on our way to breakfast. Worth a wander down to the bottom of the hill for a bit of shopping and a walk along the beach. We got the free bus down to the second stop at 10am then walked back when we were done. Not so good- When we arrived at 11:20pm there was a large queue at reception of about 20-30 people trying to check in. It took 1h and 20m to get to the front! On the upside the next day we returned to the room to see we had been given a bottle of bubbly, some chocolates and free use of the spa to say sorry for this so not all bad. Sadly couldn’t use the spa as it was just me with the kids but nice offer all the same. On day 7 my eldest got really sick when we were there and couldn’t keep anything down for 24hours. Not sure if it was too much salt water or something he ate as myself and my youngest didn’t get sick just him. When we asked for a blanket to go over our sheet we were given duvets but they had no duvet covers on them- hopefully they’re washed between guests and not just put back into the bag that was in the wardrobe. Our room keys kept stopping working and every time we had to traipse to reception to get them reactivated we were told keep them away from electronics (which we were already doing after the first time they stopped working).

Kiki and Oana were amazing with booking in our photoshoot. Oana did a great photoshoot and was amazing with my crazy boys! We had perfect weather and perfect backgrounds chosen by Oana. She even took us on a little tour of the hotel. Thank you so much for some amazing photos!

Absolutely the most disgusting and worst hotel we have ever stayed in, not even worthy of 1star rating let alone 5. Requested a disabled room with easy access to lifts, not accommodating sent us to the furthest point away from reception with no easy access, ended up taking the car to near the room and 3 flights of stairs with our cases. No offer of help. Room poorly maintained with rusty bath with holes you can put your fingers through, light switch hanging off wall with bare cables, massive part of bathroom door missing, patio doors not fully lockable, stained mattress and generally not clean. Food is disgusting, on fully inclusive but now eating out, tried breakfast one morning and found mouldy bread. Dinner selection was atrocious, on the menu was veal liver, goat stew, pigs trotters, one guy ladled out a bowl of soup tasted it then tipped it back into the terrine, kids running riot around the dessert section hands in the selection. The entertainment was awful, kids trying hard with ridiculous quizzes, rubbish magicians and acrobat acts, no music whatsoever. The main pool area was closed with noisy workers. Outside areas never clean . This hotel needs to be closed right now, upgraded, staff retraining and the hotel Director dismissed for being allowed to manage such an awful hotel.

Awful .Bedrooms resemble that of a homeless hostel .Food awful with all inclusive restaurant serving cold turned over food .Floor slippy as drinks area not cared for .Waitresses run off their feet as very little staff in order to maximise profit . Hill location definitely not suitable for over 50s unless you want to be having to stay in a place which is likely going to make you poorly . Pushing a 2 star not a 4 star experience at all . Over priced health hazard hotel .Catering for far too many people .Water park closed and pool .

We visited Occidental Jandia Mar with a large family group between Christmas and New Years (30th December - 6th January 2025) and were left very disappointed with the standards of this hotel. We arrived at the hotel at 9pm on the Monday and as you can imagine we were all very tired from travelling all day and were hoping to get into our rooms and relax for the evening. However, we encountered various issues with our rooms and booking. Firstly, we found we were all dotted around this very large complex even though we were all on the same booking. To add to this my partner and I were travelling with our four month old baby and had requested a room with a cot, which we hadn’t received. We also needed a kettle in our room to make our daughters milk during the night. So we ended up having to spend a large chunk of our evening arranging for a cot and discussing getting a kettle for the room. The worst part of this was the reception staff who were so rude and unhelpful. They were making comments under their breath and speaking in Spanish, which I’m sure was so we couldn’t understand what they were saying. They said we couldn’t have a kettle until tomorrow and that I could use there microwave in the night, which wasn’t ideal. To add to this the reception staff refused to give us our premium wristbands for 2 days even though we had evidence we had paid for it. Even though, this wasn’t the start to the holiday we wanted we didn’t want it to ruin our time, so woke up hoping for things to improve. The food in the buffet wasn’t great and was cold a lot of the time. Although, the food on New Years Eve was really nice and the staff in the restaurant were lovely. The hotel seemed to be lacking staff as we had to wait in very long queue for drinks. Speaking with other guests, the staff also tried to start charging guests for drinks on New Years Eve, which is ridiculous as it’s an all inclusive. The most worrying thing about this hotel was the colour of the water coming out of the taps in our room. When running my daughter a bath I noticed the water was a disgusting yellow colour, please see picture attached. The staff tried to say it was the laundry detergent, which is rubbish as it left a dirty stain around the rim of bath. Speaking with our neighbours they were trying to move people to other rooms, whilst also asking them to sign a non disclosure agreement, to try and stop them from mentioning this to other guests. I had been sterilising my daughters bottled in this water for a few days, which I think led her to having an upset stomach. Both my partner and me also got ill from what we think was from the water in the hotel. This hotel needs a lot of improvement, especially in the customer service department. I will say this hotel has a lot of good entertainment for young families. However, I wouldn’t recommend staying at until they have addressed the above issues.

Good size rooms and very clean with fresh towels daily. We decided on the Occidental plus option which gave us some nice bathrobes and A La carte meal options in an exclusive part of the hotel. We also got a 90min spa included too which was lovely. Now for the negatives, we felt that the entertainment although good was only on for one hour at the most for adults. We also felt the food was boring and cold, although the magnum mini ice creams were a nice touch in the pool bar. Wi-Fi was working the best when in the room. Most of the staff were friendly and worked hard but they were stretched to the maximum and it was short staffed in all parts of the hotel. That being said I feel that unless the hotel is refurbished we won’t be going back again for a 4th time.