Merkure Jeddah Al Hamraa Hotel

The location is perfect, the reception is very helpful, and very good breakfast.

Everything was very good, however the pool was extremely small and the breakfast was poor

On my booking it states breakfast for 2 and I also just went to a similar booking online booking for same price I paid and I see breakfast included. I was given room 525 and when I went downstairs to eat, I was told I breakfast wasn’t included on my booking and I was denied eating by the dining manager Mojeed. The receptionist on duty called Basam was also no helpful because he came back to me to tell me that I wasn’t going to have breakfast. I had gone for prayer at Al-Haram the whole day and was exhausted, I literally got back at 4am to the room giving to me and this room had a large noise coming out of the roof and couldn’t sleep, I had to make a big deal on Basam the receptionist of the night before I was moved, I literally should have had a meal, pray and sleep. I was denied eating and was stressed and made not to sleep all night as I needed food as well as a peaceful and quiet room to sleep in, due to tiredness from the whole day’s intense activities. I can’t sleep now and I’m unsatisfied with this hotel and its service. I require a huge compensation for this big inconvenience Ola

Nice hotel

Little bit « old » and so, old fashion…must to be refreshed

Shower 🚿 just dripping Bcz tap very old , Resturant eggs smell till lobby and no one care about from administration, Honest say I was thinking I am at no star hotel from everything